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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A business is using inbound on an Avaya Proactive Contact (APC. system and wants to collect inbound Automatic Number Identification/Dialed Number Identification Service (ANI/DNIS). They have standard T1s/E1s/J1s.Which card must be installed and configured on one processor of a Digital Signal Processor - 2 (DSP2) to collect these digits?

A) Enhanced Digital Tone Generator (EDTG)
B) Enhanced Call Progress Analyzer (ECPA)
C) Enhanced DTMF Receiver Card (EDRC.
D) Digital Dialer Card (DDC.

2. A company's host needs the ability to send multiple downloads to the Proactive Contact system throughout the day rather than one automatic download in the morning. This must occur without interruption in calling activity.
Which feature accomplishes this?

A) Post update
B) Virtual Agent
C) Infinite Job
D) Batch Campaign Update

3. Which backup would contain a complete image of the system on Proactive Contact?

A) Create Bootable Backup
B) Complete System
C) System Configuration Files
D) System and Calling Lists

4. What manages users on an Avaya Proactive Contact (APC. pod configuration?

A) Active Directory
B) Linux Shadow files
C) Enterprise Lightweight Directory Access Protocol (LDAP)
D) High Availability LDAP

5. Which command would you run to check that the link to a "Time Server" is functioning and is stable?

A) ethtool eth1
B) ntpstat
C) ethtool eth0
D) netstat -r

Solutions: