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Avaya 3000-2 Exam Syllabus Topics:

Section	Objectives
Topic 1: Troubleshooting and Maintenance	- Problem Analysis Techniques 1. System status and logs 2. Debugging common issues 3. Software and hardware troubleshooting
Topic 2: Installation, Configuration and Licensing	- System Setup Tasks 1. Server and hardware configuration 2. License requirements and management 3. Trunk and expansion card setup
Topic 3: IP Office SME Communications Fundamentals	- Platform and Components Overview 1. IP Office system components and modules 2. Small and Medium Enterprise (SME) communications architecture 3. Network readiness and capacity for VoIP
Topic 4: Feature Implementation and Services	- IP Office Functional Services 1. Time profiles and routing rules 2. VoiceMail Pro setup and configuration 3. Call routing and hunt groups

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

Question #1

A customer has an IP500 with a single PRI on their system for inbound and outbound calls. They report they are losing calls intermittently during the day. Which two applications can be used to capture the problem? (Choose two.)

A. Call Status
B. System Status
C. Manager TFTP log
D. System Monitor
E. Phone Manager

Answer: B,D,E

Question #2

When converting a 4620 series IP Phone to a VPN phone, which option on the phone must be changed on the phone and the 46xxupgrade.scr file to redirect the phone to the new firmware?

A. Network Region
B. Group Number
C. Gatekeeper Location
D. VLAN ID

Answer: B

Question #3

Where can you find information detailing which software versions are compatible with each other?

A. The IP Office Technical Bulletins
B. IP Office User Guide
C. IP Office Manager Help File
D. The IP Office Installation Guide

Answer: A

Question #4

The Customer Call Reporter (CCR) server IP address is 192.168.42.100. After installing CCR and creating a Supervisor, what is the correct link for a remote CCR Agent to login?