CIS-Hardware Asset Management Certification CIS-HAM Sample Questions Reliable
Prepare for the Actual CIS-Hardware Asset Management CIS-HAM Exam Practice Materials Collection
The CIS-HAM certification exam covers various topics such as Hardware Asset Management Best Practices, Asset Procurement and Receiving, Asset Deployment, Asset Maintenance, Asset Retirement, and Asset Reporting. CIS-HAM exam is designed to test a professional's knowledge of these topics and their ability to implement hardware asset management solutions on the ServiceNow platform.
NEW QUESTION # 17
How do you calculate residual value?
- A. Subtract storage and lease cost from the cost of the asset
- B. Subtract the depreciation from the cost of the asset
- C. Subtract the salvage value from the cost of the asset
- D. Subtract the amortized value from the cost of the asset
Answer: C
NEW QUESTION # 18
What types of inventory audits are supported with the Hardware Asset Management (HAM) application?
(Choose two.)
- A. Location audit
- B. Discovery audit
- C. Stockroom audit
- D. Vendor audit
Answer: A,C
Explanation:
Inventory audits are the processes of verifying the accuracy and consistency of the hardware asset inventory across the enterprise1.
The Hardware Asset Management (HAM) application supports the following types of inventory audits1:
Stockroom audit: This is an audit that verifies the quantity and condition of the hardware assets in a stockroom. A stockroom is a physical location where hardware assets are stored before they are delivered to the end users or transferred to another stockroom2. A stockroom audit helps to optimize the inventory levels, avoid overstocking or understocking, and identify any discrepancies or issues with the stockroom assets1.
Location audit: This is an audit that verifies the presence and status of the hardware assets in a specific location, such as an office, a building, or a floor. A location audit helps to ensure that the hardware assets are assigned to the correct owners, locations, and departments, and to identify any missing, unknown, or unauthorized assets1.
Therefore, the types of inventory audits that are also options in the question are A. Stockroom audit and C: Location audit.
The other options that are not types of inventory audits supported by the HAM application are:
Vendor audit: This is not a type of inventory audit, but a type of vendor management activity. Vendor management is the process of managing the relationships and contracts with thevendors that provide hardware assets and services to the organization3. Vendor audit is an activity that evaluates the performance, quality, and compliance of the vendor based on predefined criteria and metrics3.
Discovery audit: This is not a type of inventory audit, but a type of configuration management activity. Configuration management is the process of maintaining the accuracy and consistency of the operational and relationship information of IT assets and services in the Configuration Management Database (CMDB)4. Discovery audit is an activity that compares the actual configuration items (CIs) in the IT environment with the expected CIs in the CMDB and identifies any differences or discrepancies4. References:
1: Hardware Asset Inventory Audit
2: Stockrooms
3: Vendor Management
4: Configuration Management
NEW QUESTION # 19
To utilize the contract rate cards features, which plugin is required to be activated?
- A. Contract Management
- B. Rate Management
- C. Cost Management
- D. Financial Management
Answer: B
Explanation:
To utilize the contract rate cards features, you need to activate the Rate Management plugin, which provides the ability to define and manage rates for various types of costs and expenses1.
The contract rate cards features allow you to capture operating costs by generating expense lines representing the cost of a contract. You can associate a contract to certain assets and costs of those assets are tied to the contract. This is similar to a rate card cost, except the contract contains all the costs2.
The other plugins are not required to use the contract rate cards features. The Financial Management plugin provides the ability to track and manage the financial performance of your IT services3. The Contract Management plugin provides the ability to create and manage contracts for assets, services, and vendors4. The Cost Management plugin provides the ability to track and allocate costs for configuration items, tasks, and projects5. References: 1: Rate Management 2: Cost Management - ServiceNow Elite 3: Financial Management 4: Contract Management 5: Cost Management
NEW QUESTION # 20
What are the three types of catalogs in ServiceNow? (Choose three.)
- A. Consumable Catalog
- B. Service Catalog
- C. Vendor Catalog
- D. Product Catalog
- E. Asset Catalog
Answer: C,D,E
NEW QUESTION # 21
Which tier of the capability blueprint focuses on achieving best-in-class?
- A. Operational integration
- B. Strategic conformance
- C. Practical management
- D. Trustworthy data
Answer: B
Explanation:
The capability blueprint is a framework that helps organizations assess their current and desired state of hardware asset management maturity.
The capability blueprint consists of five tiers, each representing a different level of capability and value.
The five tiers are:
Trustworthy data: The foundation of hardware asset management, ensuring data accuracy, completeness, and consistency.
Practical management: The basic level of hardware asset management, enabling visibility, control, and compliance of hardware assets.
Operational integration: The intermediate level of hardware asset management, enhancing efficiency, effectiveness, and collaboration of hardware asset processes.
Strategic conformance: The advanced level of hardware asset management, achieving best-in-class performance, optimization, and alignment of hardware assets with business goals.
Business transformation: The ultimate level of hardware asset management, enabling innovation, agility, and competitive advantage through hardware asset management.
The tier that focuses on achieving best-in-class is the strategic conformance tier, which aims to optimize the cost, quality, and value of hardware assets, as well as align them with the business strategy and objectives. References:
Hardware Asset Management Capability Blueprint
Hardware Asset Management Maturity Model
NEW QUESTION # 22
The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)
- A. Hardware Model Normalization
- B. Asset & Model Records
- C. Mobile My Assets
- D. Asset Inventory Audit
- E. Hardware Asset Dashboard
- F. Mobile Asset Receiving
- G. Stockrooms
Answer: A,E,F
Explanation:
According to the Hardware Asset Management page, the HAM application includes the following features: Hardware Asset Workspace, Hardware Normalization, Asset Lifecycle Automation, Return Merchandise Authorization, Asset Reservations, Asset Onboarding and Offboarding, Mobile Asset Receiving, Mobile My Locker, Asset Inventory Audit, and Hardware Asset Dashboard.
Among these features, Mobile Asset Receiving, Hardware Model Normalization, and Hardware Asset Dashboard are the ones that expand the baseline ITSM Asset Management, which only covers Asset & Model Records and Stockrooms.
Mobile Asset Receiving allows users to receive multiple assets against a purchase order using a mobile device, which simplifies the asset receiving process and reduces errors.
Hardware Model Normalization standardizes asset data by manufacturer name, model name, and model number, which improves data quality and accuracy in the CMDB.
Hardware Asset Dashboard provides a comprehensive view of hardware asset data, such as asset counts, costs, compliance, and lifecycle stages, which helps users make informed decisions and optimize asset performance. Reference:
Hardware Asset Management
What is Hardware Asset Management?
[Hardware Asset Management - ServiceNow Docs]
NEW QUESTION # 23
What do certification filters define?
- A. The assets to be certified
- B. The percentage of tasks required for the certification to be considered complete
- C. When the certification is performed
- D. What fields are displayed for certification
Answer: A
NEW QUESTION # 24
Which of the following are valid substates of the Retired state? (Choose four.)
- A. Donated
- B. Disposed
- C. Sold
- D. Destroyed
- E. Vendor Credit
- F. Pending Disposal
Answer: A,B,C,E
Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation, the Retired state indicates that the asset is no longer in use and is ready for disposal or reuse. The substates of the Retired state are:
Disposed: The asset has been discarded or recycled.
Donated: The asset has been given away to a charity or a non-profit organization.
Vendor Credit: The asset has been returned to the vendor for a credit or a refund.
Sold: The asset has been sold to a third party.
The substate Pending Disposal is not valid for the Retired state, as it is only available for the states In Stock and In Transit. The substate Destroyed is not valid for the Retired state, as it is only available for the state In Use. References:
ServiceNow Hardware Asset Management: Asset and CI management
ServiceNow Hardware Asset Management: Setting asset states and substates
NEW QUESTION # 25
An asset is manually created from a purchase order before it has been shipped by the supplier. By default, the state of the asset is set to:
- A. In use
- B. Awaiting delivery
- C. On order
- D. Pending transfer
Answer: C
Explanation:
When an asset is manually created from a purchase order before it has been shipped by the supplier, the default state of the asset is set to On order. This state indicates that the asset has been ordered but not yet received. The asset state will change to Awaiting delivery when the asset is shipped by the supplier, and to In stock when the asset is received by the stockroom. The asset state will change to In use when the asset is deployed to a user or a location, and to Pending transfer when the asset is ready to be transferred to another stockroom or location. The asset state will change to Retired when the asset is disposed of or returned to the supplier. Reference:
Hardware Asset States, which describes the different states and substates of hardware assets and how they are used to track the asset lifecycle.
Hardware Asset Management overview, which describes the functionalities of the Hardware Asset Management application, including the dashboard, model normalization, hardware refresh, lease contract expiration, disposal orders, and RMA requests.
Hardware Asset Lifecycle Automation, which explains how to automate the workflows and tasks for managing the assets throughout their lifecycle stages, from request to retire.
NEW QUESTION # 26
Delegated Developers are granted access only to what in which they are working?
- A. APIs
- B. Scopes
- C. Instances
- D. Interfaces
Answer: B
Explanation:
Delegated Developers are granted access only to scopes in which they are working1. A scope is a set of application files and data that are isolated from other applications on the same instance2.
Scopes allow developers to create and modify applications without affecting the functionality or security of other applications or the platform2.
Delegated Developers can be assigned developer permissions for specific scopes by an application administrator or a system administrator1. These permissions determine what types of files and data they can access and modify within the scope1.
Delegated Developers can also request cross-scope access to access resources from another scope, which must be approved or denied by the owner of the target scope1.
Delegated Developers do not have access to interfaces, APIs, or instances, unless they are explicitly granted by an administrator or a cross-scope request1. References:
1: Delegated Development - Product Documentation: San Diego - ServiceNow
2: Application Scoping - Product Documentation: San Diego - ServiceNow
NEW QUESTION # 27
How often are the tabs in the Hardware Asset dashboard updated?
- A. In real time
- B. Daily based on scheduled job
- C. Every 15 minutes
- D. Hourly
Answer: B
NEW QUESTION # 28
Which elements are provided by the hardware asset management content service? (Choose three.)
- A. Manufacturer lifecycle dates
- B. Manufacturer
- C. Model name
- D. Cost
- E. Product warranty
- F. Compatibles
Answer: A,B,C
Explanation:
According to the Hardware Asset Management documentation, the hardware asset management content service is a cloud-based service that provides normalized and enriched hardware model data to the ServiceNow platform, such as manufacturer name, model name, model number, and product lifecycle information.
The hardware asset management content service helps customers identify and manage their hardware assets more effectively, as well as plan for hardware refreshes based on end-of-life (EOL) and end-of-service (EOS) dates1.
The elements that are provided by the hardware asset management content service are as follows1:
Manufacturer lifecycle dates: The dates when the manufacturer stops selling, supporting, or servicing a hardware product.
Manufacturer: The name of the company that produces the hardware product.
Model name: The name of the hardware product, such as Dell Latitude E7450 or HP ProLiant DL380 Gen10.
Therefore, the correct answers are options A, D, and E, as they are the elements that are provided by the hardware asset management content service. References:
Hardware Asset Management documentation
What is Hardware Asset Management?
NEW QUESTION # 29
Once the content update adds hardware lifecycle data to your instance, can it be deleted?
- A. No, it cannot unless the lifecycle stage is EOL
- B. No, it cannot
- C. Yes, it can
- D. Yes, it can be deleted or deactivated
Answer: D
Explanation:
The content update refers to the Hardware Model Normalization Content Service, which is a feature that enables users to normalize the details of their hardware and consumable models by comparing them against the data in the content service1.
The content service provides hardware lifecycle data, such as end-of-life (EOL), end-of-support (EOS), and end-of-availability (EOA) dates, for the normalized models2.
Once the content update adds hardware lifecycle data to your instance, you can delete or deactivate the models that you do not need or use3.
To delete a model, you can navigate to Hardware Asset Management > Model Management > Hardware Models, select the model you want to delete, and click Delete3.
To deactivate a model, you can navigate to Hardware Asset Management > Model Management > Hardware Models, select the model you want to deactivate, and uncheck the Active box3. References:
1: Hardware Asset Management overview - ServiceNow - Now Support
2: Content Library for IT Asset Management - ServiceNow
3: Hardware Asset Management - ServiceNow Docs
NEW QUESTION # 30
Baseline ITSM Asset Management provides which features? (Choose three.)
- A. Hardware Asset Dashboard
- B. Stockrooms
- C. Hardware Manufacturer Lifecycle Dates
- D. Asset Inventory Audit
- E. Mobile Asset Receiving
- F. Mobile My Assets
- G. Hardware Model Normalization
Answer: B,E,F
NEW QUESTION # 31
Which three attributes from a hardware model record are used for setting the normalized display name during hardware model normalization?
- A. Name, Manufacturer, Model number
- B. Name, Asset tracking unit, Model number
- C. Name, Manufacturer, Model category
- D. Asset tracking unit, Manufacturer, Model category
- E. Asset tracking unit, Manufacturer, Model number
Answer: A
Explanation:
Explanation
Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of hardware and consumable models1 Hardware model normalization uses the data from the models and compares it against the data in the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized and enriched information about hardware models1 Hardware model normalization sets the normalized display name for each model record based on three attributes: Name, Manufacturer, and Model number2 The normalized display name is a combination of these three attributes, separated by a hyphen, for example: Dell-Inc.-OptiPlex 70102 The normalized display name helps to identify and group models with similar properties and reduce duplicates and inconsistencies in the model catalog and the Configuration Management Database (CMDB)2 References: 1: Hardware Model Normalization - ServiceNow 2: Set the normalized display name - ServiceNow
NEW QUESTION # 32
With regard to Contract Management notifications, what is the most important contract dale to be aware of?
- A. Start date
- B. Extend date
- C. Renew date
- D. Expire date
Answer: A
NEW QUESTION # 33
What core table requires migration when extending ITSM Asset Management with Hardware Asset Management?
- A. No migration is required
- B. alm_hardware
- C. alm_asset
- D. cmdb_model_category
Answer: C
Explanation:
The core table that requires migration when extending ITSM Asset Management with Hardware Asset Management is the alm_asset table1.
The alm_asset table stores the records of all the assets in the system, regardless of their type or class1.
When you activate the Hardware Asset Management plugin, a migration script runs that converts the existing asset records in the alm_asset table to hardware asset records in the alm_hardware table2.
The alm_hardware table is a child table of the alm_asset table that stores the records of the hardware assets only2.
The migration script also updates the references and relationships of the migrated assets to the new table2.
The migration script runs only once and does not affect the future creation or update of asset records2. Reference:
Asset table - Product Documentation: San Diego - ServiceNow
Hardware Asset Management - Product Documentation: Tokyo - ServiceNow
NEW QUESTION # 34
Which three attributes from a hardware model record are used for setting the normalized display name during hardware model normalization?
- A. Name, Manufacturer, Model category
- B. Name, Manufacturer, Model number
- C. Name, Asset tracking unit, Model number
- D. Asset tracking unit, Manufacturer, Model category
- E. Asset tracking unit, Manufacturer, Model number
Answer: A
NEW QUESTION # 35
What minimum role is required in order to use the Hardware Asset dashboard?
- A. asset_manager
- B. ham_user
- C. asset
- D. ham_admin
- E. inventory_admin
Answer: B
Explanation:
According to the ServiceNow IT Asset Management (ITAM) Hardware Asset Management (HAM) learning path, the Hardware Asset dashboard is a feature that shows key metrics on your hardware and consumable models and assets for the entire asset life cycle.
The Hardware Asset dashboard is available with the Hardware Asset Management (HAM) application, which is a licensable application that provides advanced workflow, automation, and mobile capabilities to maintain your assets1.
To access the Hardware Asset dashboard, you need to have the ham_user role, which is the minimum role required to use the HAM application1.
The ham_user role grants you the permission to view and update hardware and consumable assets, transfer orders, disposal orders, and RMA requests1.
Therefore, the correct answer is option C, ham_user, as it is the minimum role required to use the Hardware Asset dashboard. Reference:
ServiceNow IT Asset Management (ITAM) Hardware Asset Management (HAM) learning path Hardware Asset Management documentation What is Hardware Asset Management?
NEW QUESTION # 36
Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?
- A. discovery_admin
- B. procurement_user
- C. asset
- D. itil
- E. inventory_admin
Answer: D
Explanation:
The itil role enables the user to perform actions related to incident, problem, change, and configuration management. This role is part of the ITIL framework, which is a set of best practices for delivering IT services. According to the ServiceNow documentation1, the itil role can do the following:
Create and update incidents, problems, and change requests
View configuration items (CIs) and their relationships
Add comments and work notes to tasks
Approve or reject change requests
Close resolved incidents and problems
Reopen closed incidents and problems
The other roles listed in the question have different functions and permissions. For example, the procurement_user role can request and track hardware purchases2, the inventory_admin role can manage stockrooms and transfer orders3, the discovery_admin role can configure and run Discovery to populate the CMDB4, and the asset role can view and edit asset records5.
NEW QUESTION # 37
What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)
- A. Replacement parts
- B. Maintenance agreements
- C. Warranty costs
- D. Storage costs
Answer: A,B
Explanation:
Operational expenses are the costs incurred by an organization to maintain and use an asset throughout its lifecycle. These costs include the expenses related to the repair, maintenance, upgrade, and disposal of the asset. Some examples of operational expenses are:
Replacement parts: These are the costs of purchasing and installing new parts or components for an asset that is damaged, worn out, or obsolete. For example, replacing a hard drive, a battery, or a keyboard for a laptop.
Maintenance agreements: These are the costs of contracting with a vendor or a service provider to perform regular or preventive maintenance on an asset. For example, paying a monthly fee for a technician to check and service a printer or a scanner.
Other examples of operational expenses are:
Storage costs: These are the costs of renting or owning a space to store an asset that is not in use or awaiting disposal. For example, paying for a warehouse, a locker, or a shelf to keep unused or surplus computers or monitors.
Warranty costs: These are the costs of extending or renewing the warranty coverage for an asset that is still under the manufacturer's warranty or has expired. For example, paying an extra fee for a one-year or a three-year warranty extension for a tablet or a smartphone.
Reference:
Hardware Asset Management overview, which describes the functionalities of the Hardware Asset Management application, including the dashboard, model normalization, hardware refresh, lease contract expiration, disposal orders, and RMA requests.
Hardware Asset Management, which gives an overview of the benefits and features of the Hardware Asset Management solution, such as reducing costs, improving compliance, optimizing asset utilization, and enhancing service delivery.
Hardware Asset Management - ServiceNow, which provides a data sheet with the key capabilities and benefits of the Hardware Asset Management application.
NEW QUESTION # 38
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Ace ServiceNow CIS-HAM Certification with Actual Questions Apr 05, 2024 Updated: https://prep4sure.real4dumps.com/CIS-HAM-prep4sure-exam.html
