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Salesforce Plat-UX-102 Exam Syllabus Topics:

Section

Weight

Objectives

Leveraging Adjacent Roles/Skills

19%

- Knowledge and Skill Infusions

1. Given a scenario, determine the knowledge and skill infusions needed in the creation of a vision

Discovery

32%

- Value of Strategy Design

1. Explain the value of strategy design within the Salesforce ecosystem
2. Determine the appropriate design methods and tools to use based on the scenario
3. Given a scenario, identify the relevant discovery research activities

- Research Methods

1. Synthesize research findings to inform strategy
2. Identify appropriate research methods for the scenario

- Ethics and Values

1. Given a scenario, advocate for ethics and values on behalf of both users and the organization

Design

30%

- Business and Technical Capabilities

1. Given a scenario, determine the technical and business capabilities that underpin the delivery of vision to solution

- Collaboration

1. Given a scenario of disparate business and technical deliverables within a design/build team, facilitate productive collaboration

- Vision and Roadmap

1. Given an aligned vision, create a roadmap for implementation that is feasible and holds true to the vision in every iteration

Salesforce Certified Platform Strategy Designer Sample Questions:

Question 1

Cloud Kicks' existing customers are loyal, but the company believes its total addressable market is larger.
What should their strategy designer explore to increase market share?

A. Diversifying product offerings
B. Deepening customer engagement
C. Reinvesting in existing products

Question 2

Cloud Kicks' strategy designer is writing a challenge statement to inspire team ideation.
What should they avoid in the challenge statement?

A. implying solutions to the challenge
B. Focusing on the root cause of current issues
C. Basing the statement on a problem identified in research

Question 3

A consumer healthcare startup wants to collect data on patients' symptoms over time, and plans to research how to monetize this data.
How should a strategy designer counsel leadership in consideration of ethical implications for both the company and its patients?

A. Perform user research with patients to understand their level of comfort of data being shared for
B. Research similar healthcare organizations about how they are monetizing patient data
C. Facilitate a Consequence Scanning workshop before proceeding with any further investment.

Question 4

Poll results reveal consumers would like to be future-ready through more inclusive products and experiences.
What should the strategy designer intentionally do to drive this outcome7

A. Increase the design timeline.
B. Design with exclusion experts.
C. Set customer acquisition targets for diverse audiences.

Question 5

The strategy designer at Cloud Kicks is using a How Might We statement to frame their design challenge.
What should they do to test their statement to ensure it successfully guides their design process?

A. Launch an online survey
B. Use rapid ideation with project team
C. Test the statement with end users.

Solutions:

Question 1
Answer: A

Question 2
Answer: A

Question 3
Answer: C

Question 4
Answer: B

Question 5
Answer: B