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Cisco 642-241 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| UCCE Architecture & Component Design | 23% | - Deployment models: PCCE, UCCE, Hosted - Sizing and capacity planning - Router, Logger, PG, VRU, and HDS design - High availability and redundancy |
| Cisco Unified Communications Manager Integration | 19% | - CTI Manager and device integration - CUCM design considerations for UCCE - Cluster over WAN and redundancy |
| Post-Deployment & Sizing Tools | 10% | - Validation and documentation - Cisco UCCE Sizing Tool usage |
| Advanced Features & Special Design Considerations | 15% | - Security and network infrastructure - Mobile Agent and Remote Agent design - Virtualization and consolidated design - Outbound Option and SIP Dialer |
| Call Flow & Routing Design | 22% | - Courtesy Callback and queuing - Integration with CVP and gateways - Scripting and routing logic - Inbound call flow design |
| Design Methodology & Requirements Gathering | 11% | - Analyze business and technical requirements - Define design constraints and assumptions |
Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
1. Erlang calculations are used to size contact center resources. Which two types of resources are sized by using Erlang-B? (Choose two.)
A) MTP resources
B) agents
C) IVR ports
D) PSTN gateway trunks
2. In the Cisco Unified Contact Center Enterprise 8.0(x) solution, both WebView and Cisco Unified Intelligence Center are provided as reporting tools. Which statement is true?
A) Cisco Unified Intelligence Center 8.0(x) includes an Event Viewer tool to display system error and warnings.
B) WebView 8.0(x) does not include report templates for 15-minute-interval reports.
C) WebView 8.0(x) reports can be automatically converted to Cisco Unified Intelligence Center 8.0(x) templates.
D) Cisco Unified Intelligence Center 8.0(x) includes stock report templates for Cisco Unified Contact Center Express.
3. Which two statements are correct about Cisco Unified Communications Manager CAC? (Choose two.)
A) Regions define the maximum bandwidth allowed per all calls to and from locations.
B) Locations define the maximum bandwidth allowed per all calls to and from locations.
C) Locations define the maximum bandwidth allowed per call.
D) Regions define the maximum bandwidth allowed per call.
4. When deploying the Cisco Unified Contact Center Enterprise on Cisco Unified Computing System B-Series hardware, which two statements are true? (Choose two.)
A) Cisco Unified Computing System B-Series supports both VMware ESX and ESXi virtualization software.
B) Oversubscription of virtual CPU or memory is not supported.
C) Cisco Unified Contact Center Enterprise clustering over the WAN is not supported in the Cisco Unified Computing System B-Series.
D) VMware images must boot from the SAN and store all data on the SAN.
5. Which two of these are not parts of the Cisco Unified Communications Manager Release 6.1(1) device pool configuration? (Choose two.)
A) primary Cisco Unified Communications Manager group
B) SIP trunk
C) region
D) SRST reference
E) Media Resource Group List
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: B | Question # 3 Answer: B,D | Question # 4 Answer: B,D | Question # 5 Answer: A,B |
