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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which critical BIOS functions must you perform when replacing the system board? (Select two.)

A) Access the BIOS to disable Virtualization Technology (VT) for the initial startup, and then re-enable it.
B) Update the BIOS to the latest revision or to the revision requested by the customer.
C) Access the BIOS to configure the system board for the correct memory and processor speed for optimal performance.
D) Access the BIOS to configure the version of Windows that the system will use.
E) Access the BIOS to reset the system ID and/or device serial number.

2. What does Intel's vPro technology enable with AMT?

A) capability to use self-encrypting drives with Intel-based motherboards by offloading some of the encryption algorithms to the dedicated vPro chip
B) capability to run diagnostics from the hard disk drive or from a bootable USB key taking full advantage of the error detection capabilities of Intel's system diagnostics suite
C) capability to use a SATA solid state drive (SSD) as disk cache for a conventional hard disk drive or a RAID volume
D) remote management and security configuration of PCs that are Out of Band when PC power is off the OS is unavailable, or hardware has failed

3. What is the correct procedure to clear the CMOS memory on an HP business desktop or workstation?

A) Disconnect all power sources, remove the RTC battery, wait five minutes, replace the RTC battery, reassemble the computer, and reconnect power.
B) Disconnect all power sources, move the CMOS reset jumper to the reset position, connect power, turn on the computer, move the CMOS jumper back to the normal position, shut down the computer, disconnect power, reassemble the computer, and reconnect power.
C) Disconnect all power sources, remove the RTC battery, short the RTC battery connectors using a screwdriver, replace the RTC battery, reassemble the computer, and reconnect power.
D) Disconnect all power sources, access the CMOS button, press and hold the CMOS button for five seconds, reassemble the computer, and reconnect power.

4. Which statement is true about the similarities between DMIFIT (2009-2010) and WNDMIFIT (2011 and later), which can be used to flash the Direct Media Interface (DMI) on HP notebooks?

A) Both can be loaded and run from the command line while Windows is running.
B) Both can be loaded and run from a USB drive.
C) Both have command-line interfaces to type the information into the CMOS.
D) Both are part of the BOIS update and can be run natively from the HP notebook.

5. Which disclosure level is specified in EF0012J according to the support communication code for indicating audiences?

A) E is for engineering specifying that this communication is HP confidential and limited to HP (badged) employees.
B) E is for enterprise specifying that this communication is available to enterprise-level customers (major accounts), enterprise-level service providers, HP employees, and channel partners.
C) E is for everyone specifying that this communication is available to the general public and end users.
D) The E is for external partners specifying that this communication is restricted from the general public and end users but is available to all external HP partners.

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