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HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about Non IT managed businesses?

A) Non IT managed businesses tend to outsource their purchasing needs but do not seek the advice of partners.
B) Non IT managed businesses are not interested in advice on IT infrastructure decisions and tend to internally manage their purchasing needs.
C) Non IT managed businesses tend to outsource their purchasing needs and seek the advice of partners to benefit from easy and free usage services.
D) Non IT managed businesses do not tend to outsource their purchasing needs, but seek the advice of partners to benefit from easy and free usage services.

2. Which statement is true about selling services?

A) Consumers do not want to buy services because they are only interested in hardware.
B) The Global Services market is not growing.
C) Usage and Care services are less profitable than selling the hardware alone.
D) Consumers represent more than 85% of the total growth through 2014.

3. A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?

A) 8W Value Services
B) P6 Consumer Support
C) MN Consumer Support
D) R10 Consumer Support

4. What is an important business value proposition when selling HP Care Pack Services to Corporate, Enterprise, and Public Sector customers?

A) How HP services can positively impact their financial performance
B) The value of user advisory and premium services
C) Safeguarding their business with limited or no IT staff
D) The benefits of HP Smart Friend

5. Which service allows the business to keep and dispose of their defective hard drive if their security policies require it?

A) Remote Delete
B) Data Protection
C) Defective Media Retention
D) Keep Safe

Solutions: