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HP Selling HP PPS ServiceOne Services Sample Questions:

1. Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through which specific service?

A) Asset Tagging
B) Accidental Damage Protection
C) Printer Installation
D) Defective Media Retention

2. Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A) A customer has a high volume of sensitive data to protect.
B) A customer is concerned about potential security breaches by irresponsible employees.
C) A customer requires project management to deploy personal systems.
D) A customer needs to be able to add or remove devices from the same service engagement.
E) A customer needs an onsite technician to support the hardware fleet.
F) A customer has established security policies and procedures.

3. What is true about HP Custom Contractual Services?

A) HP Custom Contractual Services requires payment made as one up-front cost for a multi-years engagement.
B) The HP Custom Contractual Services can only be defined as one Service Level Agreement.
C) HP Custom Contractual Services are linked to one hardware serial number.
D) HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties, etc.).

4. When do HP Post Warranty Care Pack Services need to be registered?

A) within 10 days after the purchase of the hardware
B) within 30 days after the expiration of the warranty
C) within 90 days after the purchase of the hardware
D) within 10 days after purchasing the care pack

5. Which statement is true?

A) No manufacturer can support HP devices better than HP.
B) HP earned several recognitions for quality of support experience and excellence in operations.
C) More than 60% of customers rated the service provided by HP as excellent.
D) HP provides the exact same service experience in more than 80 countries worldwide.

Solutions: