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Nokia SDM Certification - PS NSOP Sample Questions:

1. When is the right moment to freeze the project scope considering the case life cycle?

A) During operational delivery.
B) During the Handover from business acquisition to project delivery phase (Gate 6 - PTA).
C) At Disengagement.
D) Before Gate 4.

2. Because of a new technology introduced in the network the customer is interested to launch a new service in 1 month's time, but you know this is not possible due to HW problem (product line defect). The HW Problem has been causing intermittent degradation on voice and data services to the extent that the KPI for serviceability is not being met. HW upgrades are needed and will take at LEAST 2 months to implement. What course of action is recommended to the Account Director?

A) Inform the customer we are still investigating and fully expect to have the matter resolved within very short time, Describe the new HW and describe also the big improvement that the HW can brings in terms of QoS and KPI, Highlight the fact that the implementation of new technology is part of a different plan in which NSN is investing a lots of money and significant R&Ds is now focusing on that.
B) As there is not clear plan to solve the HW issue do not promise any dead line and highlight the fact that the existing technology is going to be replaced by the new one, Describe the implementation plan of the new technology and propose to swap the old one as soon as the new one is ready to be implemented, Highlight the service improvement introduced by the new technology and the improved QoS as well.
C) Fully inform the customer about the issue and provide a plan that contain deadlines in which the problem is solved, Highlight the improvement introduced by the new HW and the all features that can be supported, Describe the implementation plan of the new technology necessary to run the service and demonstrate the impact that the new service can have in network, Describe how the new NSN HW would allow a fast evolution toward the new technology.
D) Inform the customer that the HW upgrade necessary to solve the issue will take at least 3 weeks even if in the plan it will take only 2 weeks, Be realistic because there could be some delay and leave the customer with the other issue related to the new technology evolution.

3. The customer CTO calls you (The Technical Support Manager) directly to resolve a service outage in what he describes as strategically important area. What is the correct course of action?

A) Immediately advise the CT head of the situation and request advice for prioritisation.
B) Escalate to FLM.
C) Request the NOC to raise an urgent TT for the issue.
D) Call out a Technical Support Engineer to immediately resolve the issue.

4. The Field Operations organisation is not performing efficiently and requires re-organisation. Which statement BEST describes the correct approach?

A) Check what other projects are doing and use the same approach as them.
B) Plan a new organisation based on an optimised process delivery using the Operations Model.
C) Reorganize, creating teams for each function of the Operations Model.
D) Re-organize based on a headcount limit that will realise the savings required.

5. A mobile customer that is reporting excellent growth and margin in an emerging market is complaining bitterly about the quality of voice services. Which options, which are all truthful, do you choose to inform the customer? Note: the customer is accountable for site acquisition.

A) The voice quality issue is the result of the rapid growth and it is recommended to slow down the growth rate.
B) The voice quality issue is due to some sites not being available before the project planned dates and recommend temporary sites are implemented to cover the gap.
C) The voice quality issue is due to coverage problems that will improve over time.
D) The voice quality issue is not caused by NSN as it is a direct result of sites not being available before the planned date.

Solutions: