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Salesforce Certified B2C Solution Architect Sample Questions:

1. Northern Trail Outfitters Is migrating away from legacy system and is currently implementing Service Cloud, Marketing Cloud, and B2C Commerce to support their growing business needs. The business has asked a Solution Architect to propose a cross-cloud data mapping design that makes use of the strengths of each platform.
Which two recommendations should a Solution Architect include to the design?
Choose 2 answers

A) Ensure that the legacy systems data model is mapped and implemented as-ls without any modifications to minimize data migration complexity.
B) Use an integration tool so there is no need to consider data mapping as part of the design.
C) Hap B2C Commerce profile to Salesforce Platform Contact and to Marketing Cloud Contact.
D) Document the data type and size constraints in each system to ensure entities are mapped correctly.

2. A company uses B2C Commerce, Marketing Cloud, and Service Cloud and requires that customers create an account before making their first purchase.
Which system creates the customer ID and which system creates an additional ID to use as the customer primary record?

A) Service Cloud creates a customer ID and an additional ID to be used as the primary record.
B) A B2C Commerce creates a customer ID and an additional ID to be used as the primary record.
C) Marketing Cloud creates a customer ID but the primary ID should be created through B2C Commerce.
D) B2C Commerce creates a customer ID but the primary record should be created through Service Cloud.

3. At Universal Containers, each admin and developer use a separate developer pro sandbox. Configuration and code are then migrated to a partial data sandbox for combination and initial testing. Once approved the configuration and code are then migrated to a full copy sandbox for final load and regression testing before going to production.
when should the full copy sandbox be refreshed?

A) After each major release to production.
B) After user acceptance testing is complete.
C) After a new user is added to production.
D) After each push from the partial data sandbox.

4. Northern Trail Outfitters (NTO) is releasing a new "Track-My-Hike" feature to their mobile app that allows users to track their hiking paths and distance as well as send emergency alerts in case they do not respond for a specific period.
This data is stored and visible from both the mobile app and on their profile in the web store. They expect up to 10,000 users to use this feature per month, with data points being tracked every minute over the average hiking period of 8 hours. 3 Which solution is appropriate for hosting this kind of data?

A) Service Cloud solution using Platform Events
B) Service Cloud solution using Big Objects
C) B2C Commerce solution using Custom Objects
D) Custom solution using Heroku and Postgres

5. Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.
Which two reasons should a Solution Architect use to justify those recommendations?
Choose 2 answers

A) Social Studio does not support 1:1 messaging on the apps listed in the scenario
B) Social Studio is limited to listening to social channel and not responding
C) Mobile Connect lacks integration with the service agent console without Digital Engagement
D) Mobile Connect only supports outbound messaging in selected countries

Solutions: