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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
1. Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)
A) Answer articles can be copied.
B) Answer articles can be archived but not deleted.
C) Answer articles cannot be printed.
D) Multiple answers cannot be updated simultaneously.
E) Answer articles can contain variables.
2. What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?
A) 20 MB
B) 10 MB
C) 30 MB
D) 5 MB
E) 25 MB
3. Which statement is true about generic objects?
A) CRUD operations cannot be performed with generic objects.
B) A genericobject representation must be built for custom objects.
C) Batching and chaining operations are supported only by generic objects.
D) A generic object representation must be built for handling standard objects.
4. Your client wants a report to see all the incidents with status groupedunder the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?
A) Slicing
B) Bucket Filter
C) Applied Filter
D) Auto Filter
E) Rollups
5. A customer has a problem with a damaged battery and searches your knowledge base with the search term
"battery damageissue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?
A) Edit the alias text file to include alias words - battery damage, battery issue, battery.
B) Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.
C) Include battery and damage as keywords under Answers Stop Words.
D) Open the answer containing the battery damage issueterm and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.
Solutions:
| Question # 1 Answer: A,E | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: E | Question # 5 Answer: D |






