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Oracle 1Z1-993 Exam Syllabus Topics:

Topic	Details
Topic 1	Use Tools Used to Configure and Customize Engagement Cloud Explain Engagement Cloud Integration Architecture and Mechanisms
Topic 2	Use Tools Used to Configure and Customize Engagement Cloud Explain Engagement Cloud Integration Architecture and Mechanisms
Topic 3	Modify an Analytics Report Describe the Engagement Cloud Security Model Use Functional Setup Manager (FSM)
Topic 4	Describe Analytics Concepts (infolets, subject areas, queries) Perform File-Based Import and Export Modify an Analytics Report
Topic 5	Describe DCS Architecture Components (themes, templates, pages), Enablement Activities (profiles, roles, authentication), Components (products, contact, KM, SR creator, admin)
Topic 6	Set Up Hotkeys, SmartText, SR Audit Set Up SR Creation and Handling Configure a Service Request Category Describe Common SR Processing Activities
Topic 7	Describe Entitlement Concepts (coverage, milestones) Manage Milestones Set Up Standard Coverage, Default Coverage
Topic 8	Perform Email Set Up Activities (inbound setup, outbound setup, templates) Describe CTI Integration Architecture Configure CTI Notifications, Media Toolbar
Topic 9	Perform File-Based Import and Export Describe Analytics Concepts (infolets, subject areas, queries)