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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. You are creating a personal dashboard in Microsoft Dynamics CRM 2011. Which of the following components can you include on the dashboard?

A) only charts
B) charts and lists
C) charts and reports
D) only reports

2. You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?

A) Create a new lead from the Regarding lookup of the email message.
B) Create a new lead, attach the email message to the lead, and then save the lead.
C) Convert the email message into a lead.
D) Create a new lead and set a connection to the email message.

3. In Microsoft Dynamics CRM 2011, you need to resolve a case that has open activities. What should you do?

A) Close the case without a resolution type, and then close the open activities when they are finished.
B) Close the case without a resolution, and then close the open activities when they are finished.
C) Close the open activities, and then close the case.
D) Close the case with the resolution type Problem Solved, and then close the open activities when they are finished.

4. A customer calls in response to a phone call he received about a current campaign.
You need to ensure that the call is captured as a campaign response.
What are possible ways to achieve this goal?
(Choose all that apply.)

A) From the Phone Calls Created view of the referenced campaign activity, assign the phone call to a queue.
B) Create a new campaign response activity. On the response form, select the referenced campaign and the Phone channel.
C) In the Phone Call activity for the referenced campaign, select Promote to Response.
D) Create a new Phone Call activity, and set the Regarding field to the referenced campaign. Then select Promote to Response.

5. In Microsoft Dynamics CRM 2011, which of the following can be associated to a marketing list? (Choose all that apply.)

A) quick campaigns
B) products
C) price lists
D) sales literature
E) campaigns

Solutions: