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Apple Macintosh Service Certification Sample Questions:

1. If the embedded battery with exposed cell packs from a MacBook Air (Late 2010) is dropped during service, it should always be replaced.

A) False
B) True

2. Which of the following is a valid precaution you should take when you begin working inside a MacBook Pro (13-inch, Mid 2010)?

A) Reset the SMC.
B) Remove the hard drive.
C) Disconnect the optical drive.
D) Disconnect the main battery.

3. Which of the following is ALMOST CERTAINLY a hardware-related problem?

A) Error beep at startup
B) No video at startup
C) Blinking question mark at startup
D) Distorted video at startup

4. When practicing component isolation, which ONE of the following components would NOT be a part of a minimal system configuration for a MacBook 13-inch (Mid 2010)?

A) RAM
B) Optical drive
C) Logic board
D) Power adapter

5. What step is required before upgrading the RAM in a Mac Pro (Early 2009)?

A) Remove the front inlet fan assembly.
B) Remove the processor tray.
C) Remove the hard drive carriers.
D) Remove the Optical Drive and Carrier.

Solutions: