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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which of the following BEST describes a release?

A) An unplanned interruption to a service or reduction in the quality of a service
B) The addition, modification, or removal of anything that could affect services
C) A cause, or potential cause, of one or more incidents
D) A version of a product, service, or other configuration item made available for use

2. Which type of service relationship typically focuses on support and efficiency through standardized services?

A) Cooperative relationship
B) Partner relationship
C) Basic relationship
D) Collaborative relationship

3. Which lifecycle activity is focused on creating prototypes and specifications?

A) Deliver
B) Support
C) Design
D) Transition

4. What is the role of a governing body in an organization?

A) It is responsible for day-to-day operations
B) It focuses exclusively on financial reporting
C) It is accountable for performance and compliance at the highest level
D) It manages the technical details of digital products directly

5. Which of the following describes a sponsor within a consumer organization?

A) The role that defines the requirements for a service
B) A person or group that has its own functions and authorities
C) A person or group that authorizes a change
D) The role that authorizes the budget for service consumption

Solutions: