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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Which of the following Smarter Commerce Offerings is a core part of delivering a customer
buy-online, pick-up in store (BOPIS) capability?

A) Social Analytics.
B) Customer Self Service.
C) Distributed Order Management.
D) Logistics Management.

2. Which of the following IBM software components provide analytic capabilities that can support all phases of the commerce cycle?

A) Unica
B) WebSphere Commerce
C) ILOG Optimization
D) Cognos

3. You can create a powerful self-service experience for the customer using?

A) The IBM Enterprise Service Process Manager
B) The IBM Commerce Framework
C) The IBM Customer Service System
D) The IBM Customer Experience Suite

4. Which of the following is NOT a key capability delivered by cross-channel order management?

A) Service scheduling.
B) Inventory visibility.
C) Complex fulfillment.
D) Trade fund management.

5. Segmentation, offer management, interaction history, real-time behavioral targeting, and contact optimization are examples of capabilities delivered as part of what?

A) Data mining.
B) Social platform.
C) Central decisioning.
D) Customer clustering.

Solutions: