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Awareness of Genesys GCP GC ADM exam topics is the only way you can get a passing score. These topics include:
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- The benefits of the GCP certification 10%
- Miscellaneous information about GC-ADM exam and related issues 10%.
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Genesys GCP-GC-ADM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting, Analytics & Quality Management | 10% | - Standard and custom reports - Quality evaluation and recording - Dashboards and real-time monitoring |
| Topic 2: Telephony, Trunks & Outbound | 10% | - Campaign and contact list setup - SIP trunks and phone configuration - Outbound dialing modes |
| Topic 3: Architect Flows & IVR | 20% | - Data actions and integrations - Inbound/outbound call flows - Prompts, menus, and self-service |
| Topic 4: Contact Center Configuration & Routing | 25% | - Wrap-up codes and after-call work - ACD processing and flow design - Queues, skills, and language routing |
| Topic 5: User, Roles, and Permissions Management | 15% | - Agent and supervisor configuration - Role-based access control - Organizations, divisions, and sites |
| Topic 6: Genesys Cloud Platform Overview & Architecture | 20% | - Security and compliance fundamentals - Contact center licensing models - Platform components and services |
