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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

A) Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
B) Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
C) Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts
D) Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane

2. Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.

A) Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory
B) Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.
C) Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product
D) Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product

3. Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
* Product must be grouped during decomposition in order to send products to the billing system based on location
* After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?

A) After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
B) Use the CPQ multisite feature and group the service locations and create orders for each group
C) Split the order into multiple order and group order items based on the service location
D) Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them

4. Universal containers want to include Product A every time they sell the bundle B.
Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?

A) Add a Recommendation rule for Product A when bundle B is added
B) Configure the cardinality Min as 1, Max 1 and default as 1
C) Add an Auto Add rule to include product A with bundle B
D) Configure the cardinality Min as 0, Max 1 and default as 1.

5. Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A) Implement the router condition logic in the integration layer as callout task
B) Use action type from fulfillment request lines in the callout condition task
C) Map all relevant information to the Customer Facing Service (CFS)
D) Use the Action type from Order items to the Decomposition Relationship Conditions.
E) Implement the router condition logic within decomposition layer with more conditions.

Solutions: