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Cisco CCIE SP Operations Written Sample Questions:
1. According to ITIL@ v3 framework, a KPI is used to measure the efficiency of an organization or process. What is the characteristic of that measurement?
A) agreed upon capacity
B) agreed upon performance
C) agreed upon availability
D) agreed upon management
2. A new polling application was installed last week. This application monitors some of the routing characteristics on your edge and aggregation devices. Since that time, you have been receiving CPU threshold utlization alerts between 1 and 4 a.m. every day from multiple edge and aggregation devices. What is the most likely cause of CPU spikes, in light of the specified changes and assuming that no other changes happened in the network?
A) A DoS attack on the network is causing CPU spikes.
B) The large number of VPN routes that are exchanged among these routes is causing CPU spikes.
C) SNMP get queries are causing the CPU spikes in these devices.
D) Too many syslog messages generated from these devices are causing CPU spikes.
E) Configuration changes from provisioning processes are causing CPU spikes.
3. According to ITIL@ v3 framework, what is the correct set of functions that are included within Problem Management?
A) Determine resolution, diagnose root cause analysis, implement control procedures
B) Determine resolution, quickly restore normal operations, invoke temporary workarounds
C) Determine resolution, quickly restore normal operations, implement control procedures
D) Align real-time business priorities, diagnose root cause analysis, implement control procedures
4. According to ITIL@ v3 framework, which key items are used to establish and maintain a correct level of filtering during event management?
A) continued evaluation, historical records, identification of service management events
B) design of new services, historical records, identification of service management events
C) continued evaluation, design of new services, identification of service management events
D) continued evaluation, historical records, design of new services
5. You are employed in a service provider NOC as a Tier 3 NOC engineer. The company has decided to expand its business services that it currently offers to customers. The new service involves Software as a Service. You have reviewed the rollout plan that was provided by engineering to the NOC. Because this service is new to the industry, the NOC support staff does not have the necessary background. You, however, are well-versed in the technology.
Which two actions should you take? (Choose two.)
A) Design new firewall rules for Software as a Service (SaaS) traffic.
B) Deliver a Transfer of Information session to all Tier 1 and 2 NOC support staff.
C) Load new MIBs into the NMS to support the new service.
D) Create a troubleshooting guide.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B,D |






