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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?

A) System Monitor with ISDN L3 filter options enabled
B) Debug Manager on DTE port
C) System Monitor with default filters
D) SSA Snapshot

2. What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN/PRI line?

A) NCLI3033211234
B) Ns3033211234
C) NCID3033211234
D) Nss3033211234

3. Which method will avoid corruption of the data on the SD card when removing the SD card?

A) Use system Monitor to shutdown the card before removing the SD card.
B) Use the Manager application to shutdown the card before removing the SD card.
C) Dial the shutdown short code to shutdown the card before removing the SD card.
D) Pull out the card; special shutdown is not required.

4. A customer wants to set up two IP500v2 Office control units at different sites. Which H.323
supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?

A) H.450
B) IP Office SCN
C) QSIG-A
D) QSIG-B

5. Click the Exhibit button.

A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?

A) All cards may not be seated correctly.
B) You need to buy additional licenses
C) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
D) Embedded Voicemail is not running properly.

Solutions: