Free Jan-2023 UPDATED Salesforce Certified-Business-Analyst Exam Questions & Answer
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NEW QUESTION 28
Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource.
What does an activity box marked "C Customer' mean?
- A. The customer should be responsible.
- B. The customer should be informed.
- C. The customer should be consulted.
Answer: A
NEW QUESTION 29
Does every application development lifecycle require the use of a sandbox for testing?
- A. No
- B. Yes
Answer: A
NEW QUESTION 30
Universal Containers has planned an initiative to assess its Salesforce org to identify areas of risk and has asked the business analyst (BA) to provide an analysis of its current state. The BA will utilize Salesforce Optimizer for the assessment.
How should the BA use the output from the tool?
- A. Understand the project scope.
- B. Identify top project priorities.
- C. Verify Lightning page loading time.
Answer: C
NEW QUESTION 31
A business analyst (BA) at Northeren Trail Outfitters has been asked to explain a sales process improvement idea and collaborate on a plan for implementation. Several sale users in various locations have been identified to participate.
Which technique should the BA use to optimize effectiveness and build a shared understanding of the idea and approach?
- A. Demo prototype
- B. One-on-one meetings
- C. Virtual whiteboard
Answer: A
NEW QUESTION 32
In what phase of the four application lifecycle milestones does this action belong? Communicate Changes, Update Profiles and Communicate end of Changes.
- A. Build
- B. Test
- C. Plan
- D. Deploy
Answer: D
NEW QUESTION 33
The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases.
What should the BA tell the executive?
- A. Work will begin when capacity becomes available
- B. Work will begin after executive approval is given.
- C. Work will begin in the next sprint.
Answer: B
NEW QUESTION 34
The Salesforce project team at Universal Containers is reviewing a backlog of user stories to add to an sprint. The team is unsure of which story to begin working on.
What should the business analyst do to help with prioritization?
- A. Verify acceptance criteria.
- B. Identify dependent components.
- C. Delete the definition of done
Answer: B
NEW QUESTION 35
The business analyst (BA) at Universal Containers is responsible for defining the enhancement features for the current Salesforce CPQ implementation that must be configured in the next phase of the project.
Which type of document should the BA create to achieve the objective?
- A. Functional requirements specification
- B. Business analysis plan
- C. Scope statement specification
Answer: A
NEW QUESTION 36
A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation.
What is the primary value of the BA speaking with customer service reps?
- A. Validating current processes
- B. Estimating the project cost
- C. Building solution design consensus
Answer: A
NEW QUESTION 37
While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal.
Which step should the BA take next?
- A. Continue with the effort as defined by sales and add a backlog item to review the service impacts in the future.
- B. Review the effort and impacts with the service team, and work to align requirements across the teams.
- C. Prioritize the effort as defined by sales and ask the director to review any service impacts. .
Answer: B
NEW QUESTION 38
The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop.
What should the BA keep in mind during the process?
- A. User stories specify which technical components are impacted.
- B. User stories encourage iterative development.
- C. User stories are fixed upon stakeholder approval.
Answer: B
NEW QUESTION 39
A business analyst has been asked to evaluate all of the reporting tools that Universal Containers (UC) currently uses, including CRM Analytics, to identify gaps and overlaps in functionality.
Which tool would help UC understand the existing functionality.
- A. Process map
- B. Capability model
- C. Value stream map
Answer: B
NEW QUESTION 40
Universal Containers has kicked off a project focused on transforming its customer service department using Service Cloud. During onboarding, the project manager shared the following process maps with the business analyst (BA):
Case Creation
* Case Triage
* Case Assignment
* Case Management
* Case Closure
Which key attributes should the BA look for when reviewing the process maps?
- A. Case sources, types, volumes, priorities, and reasons
- B. Audiences, scope, inputs, outputs, and resources
- C. Cost, timeline, risks, requirements, and opportunities
Answer: A
NEW QUESTION 41
Northern Trail Outfitters is getting ready to enter the user acceptance testing (UAT) phase of its latest Salesforce project. The business analyst (BA) plans to solicit and document sign-offs from the business as part of the UAT process.
Which sign-offs should the BA seek?
- A. Test cases to implement, user stories, and final go live date
- B. Functional requirements, individual test case functionality, and final go live date
- C. Test cases to implement, individual test case functionality, and final go live date
Answer: C
NEW QUESTION 42
The business analyst (BA) at Universal Containers has been capturing the requirements for a major Sales Cloud release. An admin has been deploying the resulting system changes. The quality assurance (QA) team has run into challenges when testing the changes. The BA is unaware of deployment and testing challenges.
What should the BA do to resolve these challenges with the release team?
- A. Provide detailed test cases to validate the functional requirements
- B. Associate each set of metadata -changes to the corresponding user story.
- C. Involve the stakeholders in the business requirements gathering sessions.
Answer: A
NEW QUESTION 43
The VP of customer success at Northern Trail Outfitters wants to implement a new client onboarding process leveraging custom objects and a custom Console Lightning App.
Which approach should a business analyst take to begin this process?
- A. Develop the project plan and finalize the release date.
- B. Schedule a meeting with stakeholders and create a journey map.
- C. Partner with Salesforce account executives to complete discovery.
Answer: B
NEW QUESTION 44
A business analyst (BA) at Northern Trail Outfitters is assigned to a project to help revamp the case management process. The BA has gathered requirements and finished the first draft of user stories.
What should the BA use to assess the quality of a user story?
- A. Numerical framework
- B. Gap analysis document
- C. INVEST checklist
Answer: C
NEW QUESTION 45
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