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CSA Exam Prep Guide: Prep guide for the CSA Exam
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Quick info about ServiceNow CSA Exam
The ServiceNow Certified System Administrator Exam specification defines the goal,audience, testing options, exam content coverage, testing framework, and prerequisites become a ServiceNow certified system administrator. Passing the ServiceNow System Administrator Certification Exam demonstrates proficiency in ServiceNow system administration and certifies that a candidate has the essential skills and knowledge necessary to manage the configuration, deployment, and maintenance of the Platform. ServiceNow Successful completion of this certification exam also establishes the basic skill set necessary to further certify individuals. In this guide, we'll cover everything you need to know about the ServiceNow CSA Exam, including study tips, test content, scoring, the best ServiceNow practice exam, and much more.
Read the ServiceNow CSA Exam Requirements below
Applicants can take a three-day ServiceNow Basics training course or the ServiceNow Basics training course offered at Now Learning.
Industry experience with database and system administration concepts is also helpful, as is knowledge of IT help desk processes and workflows related to incidents, problems, and changes.
To pass this exam, candidates must have completed the ServiceNow Fundamentals course and have at least six months of practical experience with ServiceNow.
ServiceNow CSA Exam Syllabus Topics:
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NEW QUESTION 119
Which application is used primarily to load data into ServiceNow?
- A. Data Import Configuration
- B. Import Management
- C. System Import Sets
- D. Import Hub
Answer: C
NEW QUESTION 120
When designing a flow, how do you reference data from a record, in that flow?
- A. Use the condition builder to specify the desired values
- B. Add the table reference using the slush bucket
- C. Drag the table icon onto the flow definition
- D. Specify the source table on the data pill related list
- E. Drag the data pill onto the flow definition
Answer: E
NEW QUESTION 121
Which one of the following statements is true about Column Context Menus?
- A. It displays actions such as creating quick reports, configuring the list, and exporting data
- B. It displays actions such as view form, view related task, and add relationship
- C. It displays actions related to viewing and filtering the entire list
- D. It displays actions related to filtering options, assigning tags, and search
Answer: A
NEW QUESTION 122
Which one statement correctly describes Access Control rule evaluation?
- A. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed
- B. The role with the most permissions evaluates the rules first.
- C. If more than one rule applies to a record, the older rule is evaluated first
- D. Table access rules are evaluated from the general to the specific
Answer: A
Explanation:
Explanation/Reference:
NEW QUESTION 123
Tables are made up of which of the following?
- A. forms.
- B. records
- C. fields
- D. lists
Answer: B,C
NEW QUESTION 124
ServiceNow uses what term to describe all the data saved within a particular form?
- A. Form
- B. Lists
- C. Record
- D. Fields
Answer: C
NEW QUESTION 125
A knowledge article must be which of the following states to display to a user?
- A. Published
- B. Retired
- C. Reviewed
- D. Drafted
Answer: A
Explanation:
Explanation
NEW QUESTION 126
Which statement is true about business rules?
- A. A business rule can be a piece of Javascript
- B. A business rule must run before a database action occurs
- C. A business rule must not run before a database action occurs
- D. A business rule monitors fields on a form
Answer: A
NEW QUESTION 127
Which term best describes something that is created, has worked performed upon it, and is eventually moved
to a state of closed?
- A. task
- B. event
- C. workflow
- D. report
Answer: A
NEW QUESTION 128
UI Policy can make fields read-only, mandatory, or hidden.
- A. False
- B. True
Answer: B
NEW QUESTION 129
What do you need to do before you can use an Application-based trigger in your flow?
- A. Activate trigger security rules
- B. Activate application spoke, and plug-ins as needed
- C. Assign Application trigger role [sn_app_trigger_write] to SME
- D. Activate application plugins only
- E. Activate application trigger spoke
Answer: A
NEW QUESTION 130
Which one of the following is NOT a type of Visual Task Board?
- A. Feature
- B. Guided boards
- C. Freeform
- D. Flexible
Answer: A
Explanation:
https://docs.servicenow.com/bundle/london-servicenow-platform/page/use/visual-task-boards/reference/r_BoardStructure.html
NEW QUESTION 131
Which of the following statement describes the purpose of an Order Guide?
- A. Order Guides restrict the number of items in an order to only one item per request
- B. Order Guide provide a list of guidelines for Administrators on how to set up item variables
- C. Order Guides take the user directly to the checkout without prompting for information
- D. Order Guide provide the ability to order multiple, related items as one request
Answer: D
NEW QUESTION 132
Which one of the following is NOT a type of Visual Task Board?
- A. Feature
- B. Guided boards
- C. Freeform
- D. Flexible
Answer: A
NEW QUESTION 133
The display sequence is controlled in a Service Catalog Item using which of the following?
- A. The Choice field in the Variable form
- B. The Sequence field in the Catalog Item form
- C. The Order field in the Variable form
- D. The Default Value field in the Catalog Item form
Answer: C
NEW QUESTION 134
Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?
- A. Common Service Data Model (CSDM)
- B. CI Class Manager (CICM)
- C. Service Mapping Utility (SMU)
- D. CMDB Class Manager (CMDBCM)
- E. Service Schema Map (SSM)
Answer: A
NEW QUESTION 135
What refers to an application or system that accesses a remote service or another computer system, known as a
server?
- A. Client
- B. Server
- C. Policies
- D. Script
Answer: A
NEW QUESTION 136
Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three.)
- A. One Approval can have many Requests
- B. One Requested Item can have many Approvals
- C. One Cart can have many Requests
- D. One Requested Item can have many Catalog Tasks
- E. One Request can have many Requested Items
Answer: C,D,E
NEW QUESTION 137
Your customer requires that they be able to monitor which users are performing impersonations in their instance. What would you do to meet that requirement?
- A. Create user update set for impersonation tracking
- B. On the Impersonator role record, right click and select Create Log
- C. Activate the glide.sys.log_impersonation prop
- D. Add the role Log Write [sn_log_write] to the Impersonator Group
- E. From User icon, select Elevate Roles
Answer: C
Explanation:
Reference https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717055
NEW QUESTION 138
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