220-1102 Exam Dumps Pass with Updated 2024 Certified Exam Questions
220-1102 Exam Questions - Real & Updated Questions PDF
NEW QUESTION # 387
A PC is taking a long time to boot. Which of the following operations would be best to do to resolve the issue at a minimal expense? (Select two).
- A. Running the Disk Cleanup utility
- B. Removing the applications from startup
- C. Installing a faster SSD
- D. Defragmenting the hard drive
- E. Installing additional RAM
- F. Ending the processes in the Task Manager
Answer: A,B
Explanation:
Explanation
Removing the applications from startup can improve the boot time of a PC by reducing the number of programs that load automatically when the PC starts. Some applications may add themselves to the startup list without the user's knowledge or consent, which can slow down the PC's performance. Running the Disk Cleanup utility can also improve the boot time of a PC by deleting unnecessary or temporary files that take up disk space and affect the PC's speed. Disk Cleanup can also remove old system files that may cause conflicts or errors during booting. Installing additional RAM, installing a faster SSD, defragmenting the hard drive, and ending the processes in the Task Manager are not operations that would be best to do to resolve the issue of slow boot time at a minimal expense, as they may require purchasing new hardware or software, or may have negative impacts on other aspects of the PC's performance.
NEW QUESTION # 388
You have been contacted through the help desk chat application. A user is setting up a replacement SOHO router. Assist the user with setting up the router.
INSTRUCTIONS
Select the most appropriate statement for each response. Click the send button after each response to continue the chat. If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Answer:
Explanation:
See the solution below in Explanation.
Explanation:
NEW QUESTION # 389
A department has the following technical requirements for a new application:
The company plans to upgrade from a 32-bit Windows OS to a 64-bit OS. Which of the following will the company be able to fully take advantage of after the upgrade?
- A. CPU
- B. Hard drive
- C. RAM
- D. Touch screen
Answer: C
Explanation:
Explanation
https://www.makeuseof.com/tag/difference-32-bit-64-bit-windows/
After upgrading from a 32-bit Windows OS to a 64-bit OS, the company will be able to fully take advantage of the RAM of the computer. This is because a 64-bit operating system is able to use larger amounts of RAM compared to a 32-bit operating system, which may benefit the system's overall performance if it has more than
4GB of RAM installed
NEW QUESTION # 390
A technician is upgrading the backup system for documents at a high-volume law firm. The current backup system can retain no more than three versions of full backups before failing. The law firm is not concerned about restore times but asks the technician to retain more versions when possible. Which of the following backup methods should the technician MOST likely implement?
- A. Incremental
- B. Mirror
- C. Full
- D. Differential
Answer: A
Explanation:
Explanation
The law firm wants to retain more versions of the backups when possible, so the best backup method for the technician to implement in this scenario would be Incremental backup. Incremental backups only save the changes made since the last backup, which allows for more frequent backups and minimizes the amount of storage required. This would allow the law firm to retain more than three versions of backups without risking backup failure.
To retain more versions of backups, the technician should implement an Incremental backup method12 An incremental backup method only backs up the data that has changed since the last backup, so it requires less storage space than a full backup12
NEW QUESTION # 391
A user reports seeing random, seemingly non-malicious advertisement notifications in the Windows 10 Action Center. The notifications indicate the advertisements are coming from a web browser. Which of the following is the best solution for a technician to implement?
- A. Run a full antivirus scan on the computer.
- B. Move specific site notifications from Allowed to Block.
- C. Disable the browser from sending notifications to the Action Center.
- D. Disable all Action Center notifications.
Answer: B
Explanation:
The best solution for a technician to implement is to disable the browser from sending notifications to the Action Center. This will prevent the random advertisement notifications from appearing in the Windows 10 Action Center, which can be annoying and distracting for the user. The technician can follow these steps to disable the browser notifications1:
* Open the browser that is sending the notifications, such as Microsoft Edge, Google Chrome, or Mozilla Firefox.
* Go to the browser settings or options menu, and look for the privacy and security section.
* Find the option to manage site permissions or notifications, and click on it.
* You will see a list of sites that are allowed or blocked from sending notifications to the browser and the Action Center. You can either block all sites from sending notifications, or select specific sites that you want to block or allow.
* Save the changes and close the browser settings.
This solution is better than the other options because:
* Running a full antivirus scan on the computer (B) is not necessary, as the advertisement notifications are not malicious or harmful, and they are not caused by a virus or malware infection. Running a scan will not stop the notifications from appearing, and it will consume system resources and time.
* Disabling all Action Center notifications is not advisable, as the Action Center is a useful feature that shows notifications and alerts from various apps and system events, such as email, calendar, security, updates, etc. Disabling all notifications will make the user miss important information and reminders, and reduce the functionality of the Action Center.
* Moving specific site notifications from Allowed to Block (D) is not the best solution, as it will only stop the notifications from some sites, but not from others. The user may still receive advertisement notifications from other sites that are not blocked, or from new sites that are added to the Allowed list.
This solution will also require the user to manually manage the list of sites, which can be tedious and time-consuming.
References:
1: How to Disable Annoying Browser Notifications - PCMag
NEW QUESTION # 392
A technician needs to add an individual as a local administrator on a Windows home PC. Which of the following utilities would the technician MOST likely use?
- A. Control Panel > Credential Manager
- B. Control Panel > Network and Sharing Center
- C. Settings > Personalization
- D. Settings > Accounts > Family and Other Users
Answer: D
Explanation:
The technician would most likely use Settings > Accounts > Family and Other Users to add an individual as a local administrator on a Windows home PC. Settings > Accounts > Family and Other Users allows users to add and manage other user accounts on their Windows PC. The technician can add an individual as a local administrator by selecting Add someone else to this PC under Other users and following the steps to create a new user account with administrator privileges. Settings > Personalization allows users to customize the appearance and behavior of their desktop, such as themes, colors, backgrounds, lock screen and screensaver. Settings > Personalization is not related to adding an individual as a local administrator on a Windows home PC but to configuring desktop settings and preferences. Control Panel > Credential Manager allows users to view and manage their web credentials and Windows credentials stored on their Windows PC. Control Panel > Credential Manager is not related to adding
NEW QUESTION # 393
A Windows user recently replaced a computer The user can access the public internet on the computer; however, an internal site at https7/companyintranet.com:8888 is no longer loading. Which of the following should a technician adjust to resolve the issue?
- A. DHCP settings
- B. Default gateway settings
- C. Firewall settings
- D. IP address settings
- E. Antivirus settings
Answer: C
Explanation:
The technician should adjust the firewall settings to resolve the issue of not being able to access an internal site at https://companyintranet.com:8888. The firewall settings control how the firewall filters and allows network traffic based on rules and policies. The firewall settings may be blocking or preventing the access to the internal site by mistake or by default, especially if the site uses a non-standard port number such as 8888.
The technician should check and modify the firewall settings to allow the access to the internal site or its port number. Default gateway settings determine how a computer connects to other networks or the internet.
Default gateway settings are not likely to cause the issue of not being able to access an internal site if the user can access the public internet. DHCP settings determine how a computer obtains its IP address and other network configuration parameters automatically from a DHCP server. DHCP settings are not likely to cause the issue of not being able to access an internal site if the user can access other network resources. IP address settings determine how a computer identifies itself and communicates with other devices on a network. IP address settings are not likely to cause the issue of not being able to access an internal site if the user can access other network resources. Antivirus settings control how the antivirus software scans and protects the computer from malware and threats. Antivirus settings are less likely to cause the issue of not being able to access an internal site than firewall settings, unless the antivirus software has its own firewall feature that may interfere with the network traffic. References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 1.6
NEW QUESTION # 394
A company's assets are scanned annually. Which of the following will most likely help the company gain a holistic view of asset cost?
- A. Updating the procurement account owners
- B. Inventorying asset tags
- C. Assigning users to assets
- D. Creating a database
Answer: D
Explanation:
Creating a database is the most likely option to help the company gain a holistic view of asset cost. A database can store and organize information about the assets, such as purchase date, depreciation value, maintenance cost, warranty status, and replacement cost. Assigning users to assets, inventorying asset tags, and updating the procurement account owners are important steps for asset management, but they do not directly provide a holistic view of asset cost. References:
Official CompTIA learning resources CompTIA A+ Core 1 and Core 2, page 18 CompTIA A+ Complete Study Guide: Core 1 Exam 220-1101 and Core 2 Exam ..., page 101
NEW QUESTION # 395
A user is setting up backups on a workstation. The user wants to ensure that the restore process is as simple as possible. Which of the following backup types should the user select?
- A. Synthetic
- B. Incremental
- C. Full
- D. Differential
Answer: C
Explanation:
Full backup is the best option to ensure that the restore process is as simple as possible. A full backup is a backup type that copies all the data from the source to the destination, regardless of whether the data has changed or not. A full backup provides the most complete and consistent backup of the data, and it allows the user to restore the data from a single backup set without relying on any previous or subsequent backups.
Incremental, differential, and synthetic backups are not as simple as full backups for restoring data. An incremental backup is a backup type that copies only the data that has changed since the last backup, whether it was full or incremental. An incremental backup requires less time and space than a full backup, but it also requires multiple backup sets to restore the data completely. A differential backup is a backup type that copies only the data that has changed since the last full backup. A differential backup requires more time and space than an incremental backup, but it also requires fewer backup sets to restore the data than an incremental backup. A synthetic backup is a backup type that combines a full backup with one or more incremental or differential backups to create a consolidated backup set. A synthetic backup requires less time and bandwidth than a full backup, but it also requires more processing power and storage space than an incremental or differential backup. References:
* Official CompTIA learning resources CompTIA A+ Core 1 and Core 2, page 15
* CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) Cert Guide, page 458
NEW QUESTION # 396
A technician is troubleshooting boot times for a user. The technician attempts to use MSConfig to see which programs are starting with the OS but receives a message that it can no longer be used to view startup items. Which of the following programs can the technician use to view startup items?
- A. regedit
- B. taskmgr
- C. perfmon
- D. msinfo32
Answer: B
Explanation:
When troubleshooting boot times for a user, a technician may want to check which programs are starting with the operating system to identify any that may be slowing down the boot process. MSConfig is a tool that can be used to view startup items on a Windows system, but it may not always be available or functional.
In this scenario, the technician receives a message that MSConfig cannot be used to view startup items. As an alternative, the technician can use Task Manager (taskmgr), which can also display the programs that run at startup. To access the list of startup items in Task Manager, the technician can follow these steps:
Open Task Manager by pressing Ctrl+Shift+Esc.
Click the "Startup" tab.
The list of programs that run at startup will be displayed.
NEW QUESTION # 397
Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.
Answer:
Explanation:
Explanation
Graphical user interface, text, application Description automatically generated
NEW QUESTION # 398
A user accidentally installed the incorrect word processing application on an iMac. Which of the following would allow the user to uninstall the incorrect application?
- A. Use Time Machine to go back to the date before the installation.
- B. Identify the application in Finder and drag it to the trash can.
- C. Move the application to the desktop and press delete.
- D. Use Spotlight to search for the application, and then run the application.
Answer: B
Explanation:
To uninstall an incorrect application on an iMac, the standard and recommended method is:
* Identify the application in Finder and drag it to the trash can:This action removes the application from the system. After dragging the application to the trash, the user should empty the trash to complete the uninstallation.
* Move the application to the desktop and press delete:This action does not uninstall the application.
* Use Spotlight to search for the application, and then run the application:Running the application does not uninstall it.
* Use Time Machine to go back to the date before the installation:This method can be used to restore the system to a previous state but is not necessary for uninstalling an application.
Reference:
CompTIA A+ 220-1102 Exam Objectives, Section 1.10: Identify common features and tools of the macOS/desktop OS.
Apple support documentation for uninstalling applications.
NEW QUESTION # 399
The screen on a user's mobile device is not autorotating even after the feature has been enabled and the device has been restarted. Which of the following should the technician do next to troubleshoot the issue?
- A. Replace the screen.
- B. Calibrate the phone sensors.
- C. Reinstall the operating system.
- D. Enable the touch screen.
Answer: B
Explanation:
Calibrating the phone sensors is a step that can troubleshoot the issue of screen not autorotating on a mobile device. Screen autorotation is a feature that automatically adjusts the screen orientation based on the device's position and movement. Screen autorotation relies on sensors such as accelerometer and gyroscope to detect the device's tilt and rotation. Calibrating the phone sensors can help fix any errors or inaccuracies in the sensor readings that may prevent screen autorotation from working properly. Enabling the touch screen, reinstalling the operating system, and replacing the screen are not steps that should be done next to troubleshoot this issue.
NEW QUESTION # 400
A change advisory board just approved a change request. Which of the following is the MOST likely next step in the change process?
- A. Sandbox testing
- B. End user acceptance
- C. Perform risk analysis
- D. Communicate to stakeholders
Answer: D
Explanation:
The risk analysis should be performed before it's taken to the board. The step after the board approves the change is End User Agreenment Reference: https://www.youtube.com/watch?
v=Ru77iZxuElA&list=PLG49S3nxzAnna96gzhJrzkii4hH_mgW4b&index=59
NEW QUESTION # 401
A technician is finalizing a new workstation for a user. The user's PC will be connected to the internet but will not require the same private address each time. Which of the following protocols will the technician MOST likely utilize?
- A. SMTP
- B. DNS
- C. DHCP
- D. RDP
Answer: C
Explanation:
DHCP stands for Dynamic Host Configuration Protocol and it is used to assign IP addresses and other network configuration parameters to devices on a network automatically. This is useful for devices that do not require the same private address each time they connect to the internet.
NEW QUESTION # 402
A user reports a PC is running slowly. The technician suspects high disk I/O. Which of the following should the technician perform NEXT?
- A. msinf032exe
- B. msconfig_exe
- C. dfrgui_exe
- D. resmon_exe
Answer: D
Explanation:
If a technician suspects high disk I/O, the technician should use the Resource Monitor (resmon.exe) to identify the process that is causing the high disk I/O1. Resource Monitor provides detailed information about the system's resource usage, including disk I/O1. The technician can use this information to identify the process that is causing the high disk I/O and take appropriate action1.
NEW QUESTION # 403
A technician needs administrator access on a Windows workstation to facilitate system changes without elevating permissions. Which of the following would best accomplish this task?
- A. Local Users and Groups
- B. Device Manager
- C. System Configuration
- D. Group Policy Editor
Answer: A
Explanation:
Local Users and Groups is the best option to accomplish this task. Local Users and Groups is a tool that allows managing the local user accounts and groups on a Windows workstation. The technician can use this tool to create a new user account with administrator privileges or add an existing user account to the Administrators group. This way, the technician can log in with the administrator account and make system changes without elevating permissions. Group Policy Editor, Device Manager, and System Configuration are not correct answers for this question. Group Policy Editor is a tool that allows configuring policies and settings for users and computers in a domain environment. Device Manager is a tool that allows managing the hardware devices and drivers on a Windows workstation. System Configuration is a tool that allows modifying the startup options and services on a Windows workstation. None of these tools can directly grant administrator access to a user account. References:
* Official CompTIA learning resources CompTIA A+ Core 1 and Core 2, page 13
* CompTIA A+ Complete Study Guide: Core 1 Exam 220-1101 and Core 2 Exam ..., page 103
NEW QUESTION # 404
A systems administrator is creating periodic backups of a folder on a Microsoft Windows machine. The source data is very dynamic, and files are either added or deleted regularly. Which of the following utilities can be used to 'mirror the source data for the backup?
- A. Copy-Item
- B. copy
- C. xcopy
- D. robocopy
Answer: D
Explanation:
Robocopy is a command-line utility that can be used to mirror the source data for the backup. It can copy files and folders with various options, such as copying only changed files, preserving attributes and permissions, and retrying failed copies. Robocopy is more powerful and flexible than copy or xcopy, which are simpler commands that can only copy files and folders without mirroring or other advanced features. Copy-Item is a PowerShell cmdlet that can also copy files and folders, but it is not a native Windows utility and it requires PowerShell to run1.
References: 1: https://windowsreport.com/mirror-backup-software/
NEW QUESTION # 405
A user contacts the help desk to request assistance with a program feature. The user is in a different building but on the same network as the help desk technician. Which of the following should the technician use to assist the user?
- A. SSH
- B. AAA
- C. RDP
- D. VPN
Answer: C
Explanation:
RDP stands for Remote Desktop Protocol and it is a protocol that allows a user to remotely access and control another computer over a network. A technician can use RDP to assist a user who is in a different building but on the same network by connecting to the user's computer and viewing their screen, keyboard, and mouse.
AAA, SSH, and VPN are not protocols that can be used to assist a user with a program feature.
NEW QUESTION # 406
A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?
- A. Set and meet timelines
- B. Adhere to user privacy policy
- C. Avoid distractions
- D. Deal appropriately with customer's confidential material
Answer: A
NEW QUESTION # 407
A company recently outsourced its night-shift cleaning service. A technician is concerned about having unsupervised contractors in the building. Which of the following security measures can be used to prevent the computers from being accessed? (Select two).
- A. Enabling a screen lock
- B. Implementing data-at-rest encryption
- C. Disabling local administrator accounts
- D. Restricting user permissions
- E. Disabling AutoRun
- F. Restricting log-in times
Answer: A,E
Explanation:
The correct answers are D. Restricting log-in times and E. Enabling a screen lock. These are the security measures that can be used to prevent the computers from being accessed by unsupervised contractors in the building.
* Restricting log-in times means setting a policy that allows users to log in only during certain hours, such as the regular working hours of the company. This will prevent unauthorized access by contractors who work at night1.
* Enabling a screen lock means setting a policy that requires users to enter a password or a PIN to unlock their screens after a period of inactivity. This will prevent unauthorized access by contractors who might try to use the computers when the users are away2.
1: CompTIA A+ Certification Exam: Core 2 Objectives, page 19, section 2.3. 2: CompTIA A+ Certification Exam: Core 2 Objectives, page 20, section 2.4.
NEW QUESTION # 408
A user attempts to install additional software and receives a UAC prompt. Which of the following is the BEST way to resolve this issue?
- A. Configure Windows Defender Firewall to allow access to all networks.
- B. Create a Microsoft account.
- C. Add a user account to the local administrator's group.
- D. Disable the guest account.
Answer: C
Explanation:
A user account that belongs to the local administrator's group has the permission to install software on a Windows machine. If a user receives a UAC (user account control) prompt when trying to install software, it means the user does not have enough privileges and needs to enter an administrator's password or switch to an administrator's account. Adding the user account to the local administrator's group can resolve this issue.
Configuring Windows Defender Firewall, creating a Microsoft account and disabling the guest account are not related to this issue. Verified References: https://www.comptia.org/blog/user-account-control
https://www.comptia.org/certifications/a
NEW QUESTION # 409
A systems administrator is tasked with configuring desktop systems to use a new proxy server that the organization has added to provide content filtering. Which of the following Windows utilities is the best choice for accessing the necessary configuration to complete this goal?
- A. Network and Sharing Center
- B. Security and Maintenance
- C. Internet Options
- D. Windows Defender Firewall
Answer: C
Explanation:
Explanation
Proxy server
Explore
The correct answer is D. Internet Options. The Internet Options utility in Windows allows you to configure various settings related to your internet connection, including the proxy server settings. To access the Internet Options utility, you can either open the Control Panel and click on Internet Options, or open any web browser and click on the Tools menu and then on Internet Options. In the Internet Options window, go to the Connections tab and click on the LAN settings button. Here, you can enable or disable the use of a proxy server, as well as enter the address and port number of the proxy server you want to use12.
Security and Maintenance is a utility in Windows that allows you to view and manage the security and maintenance status of your computer, such as firewall, antivirus, backup, troubleshooting, and recovery settings. It does not have any option to configure proxy server settings.
Network and Sharing Center is a utility in Windows that allows you to view and manage your network connections, such as Wi-Fi, Ethernet, VPN, or dial-up. It also allows you to change network settings, such as network discovery, file and printer sharing, homegroup, and adapter settings. It does not have any option to configure proxy server settings.
Windows Defender Firewall is a utility in Windows that allows you to enable or disable the firewall protection for your computer, as well as configure firewall rules for inbound and outbound traffic. It does not have any option to configure proxy server settings.
NEW QUESTION # 410
A macOS user is installing a new application. Which of the following system directories is the software MOST likely to install by default?
- A. /etc/services
- B. /usr/bin
- C. C:\Program Files
- D. /Applications
Answer: D
Explanation:
The software is most likely to install by default in the /Applications directory, which is the standard location for macOS applications. This directory can be accessed from the Finder sidebar or by choosing Go
>Applications from the menu bar. The /Applications directory contains all the applications that areavailable to all users on the system1. Some applications might also offer the option to install in the ~/Applications directory, which is a personal applications folder for a single user2. The /etc/services directory is a system configuration file that maps service names to port numbers and protocols3. The /usr/bin directory is a system directory that contains executable binaries for various commands and utilities4. The C:\Program Files directory is a Windows directory that does not exist on macOS.
NEW QUESTION # 411
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