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Apple Desktop Service Certification Sample Questions:

1. A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a NODE in this scenario?

A) TCP/IP
B) Ethernet cable
C) Mac mini
D) Coaxial cable

2. When would you want to force an application to launch using Rosetta?

A) You want to run a PowerPC-native application on an Intel-based Mac.
B) You want to run a Universal Binary application on a PowerPC-based Mac.
C) You want to run a Universal Binary application with PowerPC plug-ins on an Intel-based Mac.
D) You want to run an Intel-native application on a PowerPC-based Mac.

3. Which section of the Power Mac G5 Service manual is the BEST place to look for instructions for replacing a processor?

A) Troubleshooting
B) Take Apart
C) Basics
D) Views

4. A customer needs to transfer data from her eMac for use on her Power Mac G5, but the eMac fails to finish starting up due to a video issue. Which of the following would most easily accomplish the data transfer?

A) Remove the hard drive from the eMac and install it into the Power Mac G5.
B) Boot the eMac into Mac OS X Safe Mode and connect the eMac and Power Mac G5 with an Ethernet cable.
C) The eMac will need to be repaired before any data can be recovered from it.
D) Boot the eMac into Target Disk Mode and connect the eMac and Power Mac G5 with a FireWire cable.

5. Which THREE of the following are symptoms of a 'no power' condition? SELECT THREE

A) The cursor is frozen and the system is unresponsive.
B) You don't hear a startup chime
C) The power button or power indicator doesn't light up at all
D) You can't connect to the Internet
E) You don't hear any fan or drive noise

Solutions: