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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation, Configuration and Licensing | - System Setup Tasks
|
| Topic 2: Troubleshooting and Maintenance | - Problem Analysis Techniques
|
| Topic 3: IP Office SME Communications Fundamentals | - Platform and Components Overview
|
| Topic 4: Feature Implementation and Services | - IP Office Functional Services
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
On the IP Office SIP line, the customer has marked the Network Topology to "None". The IP Office STUN program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls?
- A. SIP calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
- B. SIP calls will be routed on LAN 2 because "Open Internet" is a direct connection to the Internet.
- C. SIP Calls will be routed by the IP Office routing table.
- D. SIP Calls will be routed by the IP Office NAT table.
- E. SIP call will not be routed.
Correct Answer: C 🗳️
A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem?
- A. The phone has registered to a backup IP Office.
- B. The phone is set to Do Not Disturb (DND).
- C. The phone requires a firmware update.
- D. The phone has been restricted by the administrator.
Correct Answer: A 🗳️
Which two licenses are required to support an Interactive Voice Response (IVR) and Text To Speech (TTS) enabled auto attendant? (Choose two.)
- A. IP Office Advanced System license
- B. VMPro TTS (Generic)
- C. IP Office Essential System license
- D. IP Office Preferred System license
- E. Database license
Correct Answer: A,D 🗳️
The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?
- A. Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
- B. Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
- C. Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
- D. "Agent1" cannot be used as a name for a CCR agent.
Correct Answer: B 🗳️
A customer has just added an ISDN trunk card to their IP412. As soon as the system was powered up the IP Office started doing a rolling reboot. What is the first step you should do to isolate the trouble?
- A. Upgrade the system to the current GA software.
- B. Remove the Embedded Voicemail Card.
- C. Remove the daughter boards.
- D. Default the IP Office.
- E. Re-install the IP Office Professional License.
Correct Answer: C 🗳️
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