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Salesforce Certified Platform User Experience Designer Sample Questions:

1. Cloud Kicks has already identified its user personas and is working with a UX Designer who wants to synthesize what the company knows about its users to create a shared understanding with the rest of the organization.
Which tool should the designer use?

A) Empathy Map
B) Prioritize Backlog
C) Executive Summary

2. Cloud Kicks wants to drive engagement on its website.
Which Salesforce feature should boost B2C engagement?

A) Marketing Cloud Personalization
B) Experience Cloud
C) Marketing Cloud Account Engagement

3. How should a UX designer differentiate between a voice and a tone?

A) Voice reflects the character and tone is one's strength
B) Voice reflects the personality and tone is the way ones speaks
C) Voice reflects the frequency and tone is one's pitch
D) Voice reflects the expression and the tone is the way one designs

4. Cloud Kicks (CK) is going to launch a new Salesforce process for itsCustomer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.
Which three Salesforce tools should be used to track and measure the adoption of the new process?
Choose 3 answers

A) User Engagement Dashboard and Report
B) Salesforce Surveys for user Satisfaction
C) Visualforce App
D) Chatter polls
E) Custom Permission Sets

5. What are Salesforce core design principles when making design decisions?

A) Clarity, Efficiency, Balance, Proportion
B) Emphasis, Efficiency, Repetition, Proportion
C) Clarity, Efficiency, Consistency, Beauty
D) Emphasis, Alignment. Consistency, Beauty

Solutions: