Pegasystems PEGAPCDC86V1 : Pega Certified Decisioning Consultant (PCDC) 86V1

PEGAPCDC86V1 real exams

Exam Code: PEGAPCDC86V1

Exam Name: Pega Certified Decisioning Consultant (PCDC) 86V1

Updated: Sep 25, 2026

Q & A: 60 Questions and Answers

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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Engagement Policies12%- Policy Configuration
  • 1. Applicability rules
  • 2. Engagement strategies
  • 3. Customer journeys
  • 4. Suitability rules
  • 5. Eligibility rules
Topic 2: Channels10%- Channel Integration
  • 1. Web channel implementation
  • 2. Email channel configuration
  • 3. Third-party channel integration
  • 4. Real-time containers
Topic 3: Contact Policy and Volume Constraints13%- Contact Governance
  • 1. Avoid customer overexposure
  • 2. Volume constraints
  • 3. Outbound communication limits
  • 4. Contact policies
Topic 4: Next-Best-Action Concepts10%- Customer Engagement Fundamentals
  • 1. Optimize customer value
  • 2. Define target populations
  • 3. Always-on outbound concepts
  • 4. One-to-one customer engagement
Topic 5: AI and Arbitration8%- Decision Prioritization
  • 1. Propensity and adaptive models
  • 2. Prioritization formulas
  • 3. Action arbitration
  • 4. Business value and weighting
Topic 6: Business Agility in Customer Engagement10%- Operational Excellence
  • 1. Business operations processes
  • 2. Change management
  • 3. Offer lifecycle management
  • 4. Revision management
Topic 7: Actions and Treatments12%- Action Management
  • 1. Configure web offers
  • 2. Define and manage actions
  • 3. Configure outbound offers
Topic 8: Decision Strategies25%- Strategy Design
  • 1. Decision strategy components
  • 2. Aggregation components
  • 3. Filtering and prioritization
  • 4. Credit risk and customer score strategies
  • 5. Adaptive analytics

Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

Question #1

Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach. The company is introducing a new data plan.
Which two channels can the company use to present the new data plan to a customer? (Choose Two)

  • A. Television
  • B. Billboard
  • C. Retail store
  • D. Chatbot
Reveal Solution  Discussion  0

Correct Answer: A,D  🗳️

Question #2

MyCo, a telecom company, wants to send promotional emails to give away phone accessories. The accessories can only be given away in batches of 50. When the stock in a batch is completed, a new batch can be promoted again.
You have decided to use volume constraint to limit the number of actions in a batch.
To meet the business requirement, what Reset Interval setting do you select?

  • A. When accessed
  • B. Reset Interval does not matter for this scenario
  • C. Manual
  • D. Daily
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #3

DRAG DROP
A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.
Put the steps in the correct order to implement this task.

Reveal Solution  Discussion  0

Correct Answer:

Question #4

U+ Bank wants to offer credit cards only to customers with a low-risk profile. The customers are divided into various risk segments from AAA to CCC. The risk segmentation rules that the business provides use the Age and the customer Credit Score based on the following table. The bank uses a scorecard model to determine the customer Credit Score.

As a decisioning consultant, how do you implement the business requirement?

  • A. Add the risk segmentation rules in the Results tab of the scorecard rule.
  • B. Add a decision table to a decision strategy and pass the credit score as the parameter.
  • C. Add three contact policies that correspond to the three risk segments.
  • D. Add a decision table to a decision strategy and reference it in the scorecard component.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #5

U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.

  • A. Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days
  • B. Suppress an action for 10 days if there are five impressions for any channel in the last 14 days
  • C. Suppress an action for 10 days if there are five impressions for web channel in the last 14 days
  • D. Suppress an action for 14 days if there are five rejects for web channel in the last 10 days
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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