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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Engagement Policies | 12% | - Policy Configuration
|
| Topic 2: Channels | 10% | - Channel Integration
|
| Topic 3: Contact Policy and Volume Constraints | 13% | - Contact Governance
|
| Topic 4: Next-Best-Action Concepts | 10% | - Customer Engagement Fundamentals
|
| Topic 5: AI and Arbitration | 8% | - Decision Prioritization
|
| Topic 6: Business Agility in Customer Engagement | 10% | - Operational Excellence
|
| Topic 7: Actions and Treatments | 12% | - Action Management
|
| Topic 8: Decision Strategies | 25% | - Strategy Design
|
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach. The company is introducing a new data plan.
Which two channels can the company use to present the new data plan to a customer? (Choose Two)
- A. Television
- B. Billboard
- C. Retail store
- D. Chatbot
Correct Answer: A,D 🗳️
MyCo, a telecom company, wants to send promotional emails to give away phone accessories. The accessories can only be given away in batches of 50. When the stock in a batch is completed, a new batch can be promoted again.
You have decided to use volume constraint to limit the number of actions in a batch.
To meet the business requirement, what Reset Interval setting do you select?
- A. When accessed
- B. Reset Interval does not matter for this scenario
- C. Manual
- D. Daily
Correct Answer: D 🗳️
DRAG DROP
A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.
Put the steps in the correct order to implement this task.
Correct Answer:

U+ Bank wants to offer credit cards only to customers with a low-risk profile. The customers are divided into various risk segments from AAA to CCC. The risk segmentation rules that the business provides use the Age and the customer Credit Score based on the following table. The bank uses a scorecard model to determine the customer Credit Score.
As a decisioning consultant, how do you implement the business requirement?
- A. Add the risk segmentation rules in the Results tab of the scorecard rule.
- B. Add a decision table to a decision strategy and pass the credit score as the parameter.
- C. Add three contact policies that correspond to the three risk segments.
- D. Add a decision table to a decision strategy and reference it in the scorecard component.
Correct Answer: C 🗳️
U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.
- A. Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days
- B. Suppress an action for 10 days if there are five impressions for any channel in the last 14 days
- C. Suppress an action for 10 days if there are five impressions for web channel in the last 14 days
- D. Suppress an action for 14 days if there are five rejects for web channel in the last 10 days
Correct Answer: C 🗳️






