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HP Selling HP PPS ServiceOne Services Sample Questions:

1. A customer has set aside a budget to cover replacement and maintenance of their printing and PC hardware. They are interested in contracting with a hardware manufacturer for services because their IT department does not have adequate resources to cover PPS Services. The contract would include the following provisions:
1.Standard delivery requirements
2.Multi-vendor repair services
3.Multi-year contract
4.Quarterly payment
Which offer best matches this customer's needs?

A) HP Care Pack Services
B) HP Custom Contractual Services
C) HP Accidental Damage Protection
D) HP Standard Contractual Services

2. How should you counter this objection: "Services cost too much."

A) HP Services ensure that your equipment stays up and running.
B) HP standard warranty offers limited support for a short time period.
C) HP Services allow you to choose from various options that best suit your needs.
D) HP Services give you predictability and greater control of TCO.

3. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A) HP Priority Services
B) HP Care Pack Services
C) HP Custom Contractual Services
D) HP Standard Contractual Services

4. Based on the success story of the Cherokee County School District, which business challenges were addressed by HP Care Pack Services? (Select three.)

A) Securing sensitive data
B) Supporting printers based on usage
C) Preventing theft of IT resources
D) Ensuring rising levels of student performance
E) Supporting mobile users with no downtime
F) Ensuring 100% uptime

5. How should you counter the following objection?
"The standard warranty is sufficient."

A) HP Care Packs allow you to choose from various options that best suit your needs.
B) With HP Care Packs, HP dispatches trained technicians with genuine parts, within the agreed time
C) HP Care Packs expedite repairs to reduce downtime.
D) HP Care Packs give you predictability and greater control on TCO.

Solutions: