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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which system components are tested during the POST process on HP commercial notebooks?

A) installed hardware, system memory, flash ROM, cache, LCD, battery, and Trusted Platform Module (TPM) encryption algorithms (if installed)
B) installed hardware and system memory
C) installed hardware, memory, cache, PCI data path, and flash ROM
D) installed hardware, memory, LCD, and PCI data path

2. In an effort to combat piracy and to improve customer experience in Windows 8, Microsoft is replacing Certificate of Authenticity labels with what additional item on the system board?

A) Microsoft Genuine Firmware (MGF)
B) Authentic Version ROM (AVR)
C) Genuine Product Chipset (GPC)
D) Digital Product Keys (DPK)

3. What is the correct procedure to clear the CMOS memory on an HP business desktop or workstation?

A) Disconnect all power sources, remove the RTC battery, wait five minutes, replace the RTC battery, reassemble the computer, and reconnect power.
B) Disconnect all power sources, move the CMOS reset jumper to the reset position, connect power, turn on the computer, move the CMOS jumper back to the normal position, shut down the computer, disconnect power, reassemble the computer, and reconnect power.
C) Disconnect all power sources, remove the RTC battery, short the RTC battery connectors using a screwdriver, replace the RTC battery, reassemble the computer, and reconnect power.
D) Disconnect all power sources, access the CMOS button, press and hold the CMOS button for five seconds, reassemble the computer, and reconnect power.

4. What protocol must the graphics controller support to enable HP Display Assistant (HPDA) to control and set the monitor for best picture quality?

A) the Monitor Data Channel Command protocol
B) the Display Data Channel Command Interface protocol
C) the Monitor Control Calibration Interface protocol
D) the Display Control Calibration Interface protocol

5. What is the correct way to clear the CMOS memory on an HP notebook?

A) Disconnect all power sources (cable and battery), remove the RTC battery, wait five minutes, replace the RTC battery, reassemble the notebook, and reconnect power.
B) Disconnect all power sources (cable and battery), remove the CMOS jumper access panel, move the jumper to the third position (the reset position), reconnect power, turn on the notebook, move the CMOS jumper back to the normal position, disconnect power, reassemble the notebook, and reconnect power.
C) Disconnect all power sources (cable and battery), remove the RTC battery, short the RTC battery connectors with a screwdriver, reconnect the RTC battery, reassemble the notebook, and reconnect power.
D) Disconnect all power sources (cable and battery), remove the CMOS button access panel, press and hold the CMOS button for five seconds, replace all components, and reconnect power.

Solutions: