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Apple 9L0-010 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Macintosh Operating System Support | - User Support and Maintenance - Mac OS Installation and Configuration - System Administration |
| Topic 2: Macintosh Troubleshooting | - Hardware Diagnostics - Software Troubleshooting - System Recovery and Repair |
| Topic 3: Macintosh Hardware | - Hardware Identification and Specifications - Macintosh System Components - Hardware Repair Procedures |
| Topic 4: Apple Service Procedures | - Repair Safety and Handling Procedures - Service Documentation and Resources |
Apple Macintosh Service Certification Sample Questions:
Which of the following can cause damage to an embedded battery from a MacBook Air 13" Mid 2011
- A. Squeezing the cell packs
- B. Tightening the battery screws only finger tight
- C. Handling by the edges
- D. Use both hands when removing the battery
Correct Answer: A 🗳️
Which of the following most accurately describes what happens during Safe Sleep activation in Mac portables?
- A. The contents of RAM are written to hard disk before sleep.
- B. The contents of the hard disk are encrypted before sleep.
- C. The contents of the hard disk are read into RAM before sleep.
- D. The contents of RAM are written to NVRAM before sleep.
Correct Answer: A 🗳️
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You are troubleshooting an iMac (Early 2008) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a known-good power outlet. What is most likely the cause of these symptoms?
- A. Faulty LCD panel
- B. Faulty optical drive
- C. Faulty video card
- D. Faulty power supply
Correct Answer: D 🗳️
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Which TWO of the following are clues that may indicate a 'no video' condition? SELECT TWO
- A. You cannot connect to the Internet.
- B. The power button or power indicator lights up.
- C. The cursor is frozen and the system is unresponsive.
- D. You may hear fan or drive noise.
- E. You do not hear a startup chime.
Correct Answer: B,D 🗳️
What converter allows MagSafe peripherals to be compatible with MagSafe 2 ports?
- A. MagSafe
- B. MagSafe 2
- C. MagSave Universal
- D. MagSafe-to-MagSafe 2
Correct Answer: D 🗳️
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