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Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

1. A sales manager has been assigned to develop a reference program for his organization, with the primary objective of helping the sales organization to identify and position relevant references to prospects and increase sales productivity.
Select the activity that the sales manager would be able to perform in Oracle fusion Reference Management functionality.

A) Develop and manage reference activity thresholds and threats levels.
B) Develop a reference program that includes reference registration.
C) Develop a reference program that includes reference incentives for wins.
D) Identity and manage the reference presence in industries.
E) Build a comprehensive reference SWOT analysis.

2. You are the administrator in charge of Oracle Fusion CRM configuration. When your company decides to expand their market to other countries, you are asked to create a new role in the application: VP of Foreign Marketing.
Identify the two tasks that must be performed when you create the role.

A) Set the manager flag to true.
B) Assign the role directly to the resource.
C) Assign the role to the employee's team.
D) Assign the new user to the partner resource role type.
E) Set the member flag to true.

3. Your company has purchased and implemented Fusion Sales. During Beta testing, your company received feedback that a button in the sales catalog is unclear and confusing. You have been assigned to re-label the text in every button instance.
Identify the two steps that you will take to accomplish this task.

A) Navigate to the Product Group Administration page and use Usage Functions to override the button label.
B) Navigate to the Setup and Maintenance Overview page > Manage Product Group Lookups page Add a new button label value by using Add item Label Values.
C) Navigate to the Product Group Administration > Display Options tab to Specify the product group to be updated.
D) Set the visibility level to Site.
E) Access the Oracle Composer by navigating to a page that displays the button. Select Administration > Customize from Fusion's global area.

4. You identify three problems while testing the product and catalog structure.
1.Images are missing from certain products.
2.Some products are viewable when viewing a list of all products, but are not viewable when using filters.
3.Some products should appear in multiple catalogs; for example, video games should appear in both the "children" and the "Elements", Currently, each product appears in only one catalog.
Identify the three actions you would take to resolve these issues.

A) Verify that the appropriate attribute are present and associated in the item master.
B) Upload the correct product images to Oracle's servers.
C) Verify that the correct URL has been entered in the image server alternate path.
D) Set the catalog as a Rollup Catalog.
E) Navigate to the category's Filter Attributes tab and add the appropriate filter.
F) Navigate to the details tab of the Product Group Administration page. Select the "Allow Duplicate" flag.

5. Your company currently uses a legacy system, and has a 1:M relationship between opportunity and contacts. Now that your company has purchased Oracle Fusion CRM, you have been asked to import the legacy data.
How should the flat file be arranged in order to successfully import all of the legacy data into oracle Fusion CRM?

A) Each set of contact data should be imported from a separate flat file
B) Create a data set for each contact and include them on different lines; the opportunity data should be included only for the primary contact.
C) Create a data set for each contact and include them all on the same opportunity line.
D) 1:M relationships cannot be directly imported into Oracle Fusion CRM.
E) Create a data set for each contact and include them on different lines; the opportunity data should be included at the beginning of each line.

Solutions: