About EXIN IT Service Management Foundation based on ISO/IEC 20000 : ITSM20F.EN Exam

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EXIN ITSM20F.EN Exam Syllabus Topics:

Topic	Details
Topic 1	Explainthe activities and practical application of each process Explain the difference between an IT service and non-IT services
Topic 2	Describe the importance of understanding organizational risks and opportunies Describe the continual improvement activities for the SMS and services
Topic 3	Explainthe activities and practical application ofeach process Outline the requirements for designing, building and transitioning new or changed services
Topic 4	Describe the service management objectives Explainthe activities and practical application of each process
Topic 5	Identify the purpose and benefits of ISO IEC 20000 Resolution and Fulfilment Processes

Reference: https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000

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