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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Design & Planning | 25% | - Customer Requirements & Expectations - Risk Assessment & Dependency Management - SLA, KPI & Service Catalog |
| Topic 2: Continuous Improvement | 20% | - Performance Analysis - Customer Satisfaction & Service Reviews - Optimization & Improvement Initiatives |
| Topic 3: Service Operations & Governance | 30% | - Incident, Problem & Change Management - Service Monitoring & Reporting - Escalation & Stakeholder Communication |
| Topic 4: SDM Concepts & Framework | 25% | - Service Delivery Lifecycle - Nokia SDM Model & Principles - ITIL/COBIT Alignment |
Nokia SDM Certification - NI Sample Questions:
1. The swiftest and most effective communications take place among people with...
A) ...good encoding skills.
B) ...advanced degrees.
C) ...the ability to reduce perception barriers.
D) ...common points of view.
2. A roll-out project has known a very difficult start with lots of delay. The customer now wants a meeting to discuss the project status and some key issues. What kind of report and KPI's could be used to demonstrate to the customer that the project is now under control and improving?
A) Report showing the PARD and TILT KPI from beginning of the project till today.
B) Report showing RA + TILT KPI from beginning of the project till today.
C) Report showing the amount of ordered equipment and their delivery lead-times.
D) Report showing Order intake figures, Cash flow and PARD KPI from beginning of the project till today.
3. What is NOT a risk response strategy?
A) Ignore.
B) Share.
C) Mitigate.
D) Enhance.
4. What is a typical contractual risk?
A) A new handset from a fairly unknown producer was launched by one of our customer what might cause unexpected signalling or non 3GPP conformance.
B) The wording in the annex of the contract is in contradiction with the main body and might be used by the customer to open up the agreement again to renegotiate conditions.
C) The only and best technical experts with excellent knowledge about the customer network is on sick leave since few days and might not return for several month.
D) The customer might postpone the payment of the issued invoices due to liquidity issues communicated in the press.
5. How should integration engineer resources be planned for the RA network integration?
A) Include an estimation of local resources in the project headcount.
B) Communicate the need of integration engineers for your project during the MRM (Monthly Resource Meeting).
C) Prepare an RFQ for external suppliers with the support of Procurement.
D) Include the input from GNIC into your service cost estimation.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: D |






