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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Leveraging Adjacent Roles and Skills | 19% | - Integrating UX and technical perspectives - Collaboration with architects and designers - Working with product and business teams - Leading cross-functional work |
| Tools and Artifacts | 23% | - Design frameworks and methods - Documentation and visualization - Strategy mapping and modeling - Decision-making tools |
| Value Design | 32% | - Ethics and value alignment - Value measurement and outcomes - Context and innovation impact - Strategic direction and rationale |
| Intangible Deliverables | 26% | - Change and adoption enablement - Culture and capability building - Stakeholder alignment - Governance and mindset |
Salesforce Certified Platform Strategy Designer Sample Questions:
A project team led by a strategy designer has just facilitated 3 weeks of user research. What should they do to identify key insights?
- A. Plot insights on a 2x2 diagram of effort and impact, and align with stakeholders.
- B. Ask each team member to create insights based on their expertise and support with collected quotes.
- C. As a team, spend time affinity mapping, spotting patterns, and surfacing surprises.
Correct Answer: C 🗳️
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Cloud Kicks (CK) is designing an in-person experience for customers who purchase its products. This will include the ability to schedule and manage appointments as well as see when the delivery vehicle is on the way. Which Salesforce product should CK invest in to efficiently enable the desired experience?
- A. Scheduler
- B. Field Service
- C. Service Cloud
Correct Answer: B 🗳️
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A strategy designer leads a new UX project and needs to align with stakeholders who have varying degrees of interest and influence on the project. The designer wants to understand each stakeholder ' s potential negative and positive impacts on the project. Which tactic should be used?
- A. Stakeholder Focus Group
- B. Stakeholder Analysis
- C. Stakeholder KPIs
Correct Answer: B 🗳️
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Cloud Kicks (CK) set a goal to improve the sustainability of its business in the coming year. A strategy designer on CK ' s team knows the importance of pushing for environmental impact in their latest designs.
What should they do to prepare to measure progress toward this goal?
- A. Create a journey map that extends into pre-purchase and post use disposal to uncover unseen impacts of the product ' s lifecycle.
- B. Only interview customers who value environmentalism to uncover needs from CK ' s desired customer base of ethical consumers.
- C. Schedule a workshop with key product stakeholders to brainstorm ' how might this new product be more sustainable? '
Correct Answer: A 🗳️
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Cloud Kicks (CK) has spent several months working to align the entire company around a vision based on inclusivity in the digital age. Because this project will span several years, the design team is concerned the vision will eventually be lost. What should CK do to maintain the vision and create transformative change?
- A. Align the vision to current industry trends.
- B. Continuously align business goals to the vision.
- C. Realize the vision must be driven by business goals.
Correct Answer: B 🗳️
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