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Microsoft MB7-846 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Organize Communications and Documents | 11% | - Manage attachments and interaction templates - Use interaction wizard - Track emails, calls, and automatic logging - Build relationships |
| Setup Relationship Management | 9% | - Linking to customers, vendors, bank accounts - Marketing setup - Duplicate search and email classification - Automatic communication recording |
| Promotions and Segments | 13% | - Generate communications for segments - Process and reuse saved segment criteria - Create and configure promotions - Define and manage segments |
| Opportunity Management | 13% | - Generate opportunity reports - Forecast and estimate sales - Manage sales cycles and stages - Create and track opportunities |
| Campaign Management | 12% | - Track campaign responses - Assign targets and segments - Plan and launch campaigns - Analyze campaign effectiveness |
| Task Management | 10% | - Create, assign, and schedule tasks - Transfer and update tasks - Set up teams and responsibilities - Close, cancel, or delete tasks |
| Integration and Reporting | 11% | - Export and analyze data - Use relationship management reports - Link with sales, purchase, and service modules |
| Address Book Management | 11% | - Export contact lists and reports - Search and merge duplicate contacts - Configure address book - Create company and person contacts |
