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CompTIA JK0-802 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Mobile Devices | 9% | - Mobile synchronization and connectivity
|
| Troubleshooting | 36% | - Diagnose and resolve operating system issues
|
| Operating Systems | 33% | - Configure operating system features
|
| Security | 22% | - Secure computing environments
|
CompTIA A+ Certification Exam (JK0-802) Sample Questions:
1. Anne, an end-user, reports to Joe, a helpdesk technician, that her computer has been redirecting her browser to unknown websites when clicking on search results. Joe runs a malware scan and finds that her computer is infected with malware. Joe uses the antimalware program to remove the infection but Anne reports that the problem resurfaced the next day. Joe runs the malware scan again and finds the same malware is still infecting Anne's computer. Joe runs several passes of the malware scan to remove the infection but it keeps recurring. Which of the following would MOST likely aid in removing the infection?
A) Disable Windows firewall as it may be conflicting with the malware scan.
B) Run the malware scan in Windows safe mode.
C) Enable Windows User Access Control to ensure the user has proper rights to remove the infected files.
D) Change the desktop's IP address to a different subnet.
2. Which of the following is the default location for Fonts in Windows 7?
A) C:\System Files\Fonts
B) C:\Windows\Fonts
C) C:\System\Fonts
D) C:\Windows\System Files\Fonts
3. DRAG DROP
Drag and drop the following Windows 7 versions in order according to their feature-sets, from MOST to LEAST.
4. A customer wrote an email password on a piece of paper and has misplaced it. The customer wants to know if the account has been compromised. Which of the following symptoms will MOST likely indicate that this has occurred?
A) Changed home page
B) Pop-ups while browsing
C) Lack of Internet connectivity
D) Undeliverable email returns
5. Which of the following devices would provide the GREATEST security to a server room?
A) Badge reader
B) Keycode pad
C) Retinal scanner
D) Mantrap
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: Only visible for members | Question # 4 Answer: D | Question # 5 Answer: C |






