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WGU Information-Technology-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| IT Financial and Strategic Management | - Alignment of IT strategy with business goals - IT budgeting and cost management |
| IT Management Fundamentals | - IT organizational structures and roles - IT governance principles |
| Systems and Infrastructure Management | - Operations and maintenance management - Infrastructure components and lifecycle |
| Project and Service Management | - Project lifecycle and methodologies (e.g., Waterfall, Agile) - IT service management concepts (e.g., ITIL basics) |
| Information Security and Risk Management | - Security policies and compliance - Risk assessment fundamentals |
WGU Information Technology Management QGC1 Sample Questions:
1. What is a preliminary concern when moving disaster recovery operations to the cloud?
A) Regulatory challenges in some regions
B) Multiple delays in data access during outages
C) Backup processes are interrupted
D) Limited visibility into system performance
2. Which method of encryption enables secure communication using a shared secret key?
A) Secure hashing
B) Symmetrical encryption
C) Data masking
D) Asymmetrical encryption
3. A company wants to streamline operations and ensure that different departments can share information and coordinate decisions using a unified digital platform.
Which type of software supports this goal?
A) Transaction processing system
B) Enterprise system
C) Project management
D) Data analysis platform
4. What is a common risk associated with outsourcing software development?
A) Lack of flexibility to respond to rapid market changes
B) Short-term contracts that are difficult to renew
C) High cost of developers' salaries
D) Risk of breach of confidential information
5. What is the purpose of the continual service improvement (CSI) stage in the Information Technology Infrastructure Library (ITIL)?
A) It mandates an overhaul of IT systems every year to keep up with technological advancements and industry standards.
B) It focuses on reducing IT costs by implementing saving measures and optimizing resource allocation.
C) It serves as a foundational step before moving on to other stages during the initial implementation of ITIL.
D) It ensures IT services are aligned with changing needs, enabling ongoing changes to maintain relevance and effectiveness.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: D |
