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ISO ISOIEC20000LI Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Lifecycle Processes | - Service delivery and control processes - Service design, transition, and operation |
| Topic 2: Service Management System (SMS) Fundamentals | - ISO/IEC 20000 standard structure and principles - Scope and application of IT service management system |
| Topic 3: Performance Evaluation and Improvement | - Monitoring, measurement, and reporting - Continual service improvement (CSI) |
| Topic 4: Service Management Planning and Implementation | - Roles, responsibilities, and governance - Establishing SMS implementation plan |
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
1. Scenario 5: Operaze is a small software development company that develops applications for various companies around the world. Recently, the company conducted a risk assessment to assess the information security risks that could arise from operating in a digital landscape. Using different testing methods, including penetration Resting and code review, the company identified some issues in its ICT systems, including improper user permissions, misconfigured security settings, and insecure network configurations. To resolve these issues and enhance information security, Operaze decided to implement an information security management system (ISMS) based on ISO/IEC 27001.
Considering that Operaze is a small company, the entire IT team was involved in the ISMS implementation project. Initially, the company analyzed the business requirements and the internal and external environment, identified its key processes and activities, and identified and analyzed the interested parties In addition, the top management of Operaze decided to Include most of the company's departments within the ISMS scope.
The defined scope included the organizational and physical boundaries. The IT team drafted an information security policy and communicated it to all relevant interested parties In addition, other specific policies were developed to elaborate on security issues and the roles and responsibilities were assigned to all interested parties.
Following that, the HR manager claimed that the paperwork created by ISMS does not justify its value and the implementation of the ISMS should be canceled However, the top management determinedthat this claim was invalid and organized an awareness session to explain the benefits of the ISMS to all interested parties.
Operaze decided to migrate Its physical servers to their virtual servers on third-party infrastructure. The new cloud computing solution brought additional changes to the company Operaze's top management, on the other hand, aimed to not only implement an effective ISMS but also ensure the smooth running of the ISMS operations. In this situation, Operaze's top management concluded that the services of external experts were required to implement their information security strategies. The IT team, on the other hand, decided to initiate a change in the ISMS scope and implemented the required modifications to the processes of the company.
Based on scenario 5. which committee should Operaze create to ensure the smooth running of the ISMS?
A) Management committee
B) Information security committee
C) Operational committee
2. Which situation described in scenario 7 Indicates that Texas H&H Inc. implemented a detective control?
A) Texas H&H Inc. hired an expert to conduct a forensic analysis
B) Texas H&H Inc. tested its system for malicious activity and checked cloud based email settings
C) Texas H&H Inc. integrated the incident management policy in Its information security policy
3. The purpose of control 7.2 Physical entry of ISO/IEC 27001 is to ensure only authorized access to, the organization's information and other associated assets occur. Which action below does NOT fulfill this purpose?
A) Implementing access points
B) Using appropriate entry controls
C) Verifying items of equipment containing storage media
4. An organization has established a policy that provides the personnel with the information required to effectively deploy encryption solutions in order to protect organizational confidential data. What type of policy is this?
A) Topic-specific policy
B) High-level general policy
C) High-level topic-specific policy
5. Scenario 4: TradeB. a commercial bank that has just entered the market, accepts deposits from its clients and offers basic financial services and loans for investments. TradeB has decided to implement an information security management system (ISMS) based on ISO/IEC 27001 Having no experience of a management
[^system implementation, TradeB's top management contracted two experts to direct and manage the ISMS implementation project.
First, the project team analyzed the 93 controls of ISO/IEC 27001 Annex A and listed only the security controls deemed applicable to the company and their objectives Based on this analysis, they drafted the Statement of Applicability. Afterward, they conducted a risk assessment, during which they identified assets, such as hardware, software, and networks, as well as threats and vulnerabilities, assessed potential consequences and likelihood, and determined the level of risks based on three nonnumerical categories (low, medium, and high). They evaluated the risks based on the risk evaluation criteria and decided to treat only the high risk category They also decided to focus primarily on the unauthorized use of administrator rights and system interruptions due to several hardware failures by establishing a new version of the access control policy, implementing controls to manage and control user access, and implementing a control for ICT readiness for business continuity Lastly, they drafted a risk assessment report, in which they wrote that if after the implementation of these security controls the level of risk is below the acceptable level, the risks will be accepted Based on scenario 4, the fact that TradeB defined the level of risk based on three nonnumerical categories indicates that;
A) The level of risk will be evaluated against qualitative criteria
B) The level of risk will be defined using a formula
C) The level of risk will be evaluated using quantitative analysis
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |






