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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| The ITIL Service Lifecycle | - Lifecycle stages
|
| Service Management as a Practice | - Fundamental concepts of service management
|
| Selected Roles | - Roles and responsibilities
|
| Technology and Architecture | - Supporting capabilities
|
| Selected Functions | - Operational functions
|
| Selected Processes | - ITIL processes
|
| Key Principles and Models | - Management concepts
|
| Generic Concepts and Definitions | - Core terminology
|
ISEB The Foundation Examination - ITIL® Sample Questions:
What is a RACI model used for?
- A. Defining roles and responsibilities
- B. Performance analysis
- C. Recording configuration items
- D. Monitoring services
Which statement should NOT be part of the value proposition for Service Design?
- A. Improved quality of service
- B. Better balance of technical skills to support live services
- C. Reduced total cost of ownership
- D. Improved Service alignment with business goals
Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?
- A. Change policy
- B. Service request
- C. Risk register
- D. Change proposal
What type of services are NOT directly used by the business but are required by the service
provider to deliver customer facing services?
- A. Component services
- B. Supporting services
- C. Business services
- D. Customer services
Which of the following BEST describes partners' in the phrase people, processes, products and partners"?
- A. Customers
- B. Internal departments
- C. Suppliers, manufacturers and vendors
- D. The facilities management function
