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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Testing, Validation, and Troubleshooting | 15% | - Monitoring, logging, and diagnostics - Pre-go-live testing and validation - Common issues and resolution procedures |
| Genesys Cloud Architecture & Implementation Methodology | 20% | - Telephony and networking fundamentals - Implementation lifecycle and best practices - Platform components and services |
| Routing, Queues, and Interaction Flows | 25% | - Queue configuration and management - Architect flow design and deployment - Skills, languages, and routing strategies |
| Telephony, Channels, and Integrations | 20% | - API usage, data actions, and third-party integrations - Omnichannel configuration (voice, chat, email, messaging) - SIP trunks, DID, and call control |
| Account, User, and Security Configuration | 20% | - User creation, roles, permissions, and groups - Authentication, security policies, and compliance - Organization and account setup |
Genesys Cloud Certified Professional - Implementation Sample Questions:
Which feature is used to share a document of size 1 GB size through chat?
- A. Workspace sharable link
- B. Drag and Drop
- C. Attach Button
- D. Add web links
Correct Answer: A 🗳️
How many types of Genesys Cloud Contact Center Licenses are available?
- A. 2
- B. 4
- C. 5
- D. 3
Correct Answer: D 🗳️
You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?
- A. Add a priority of "high" to this document.
- B. Make sure you name the document in a way that is easy to search for.
- C. Number the documents in such a way that this one appears at the top of the list.
- D. Add meaningful tags to the document.
Correct Answer: D 🗳️
Where should the WAN interface of the Edge appliance connect?
- A. A network segment that has outbound access to the public Internet.
- B. A network segment that has access to your internal LAN.
- C. A network segment that is not accessible to the public Internet.
- D. A network segment connected directly to Customer Care.
Correct Answer: A 🗳️
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You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?
- A. All participants must click on the Join button in the video chat view.
- B. Other participants must also click on the Open video call icon.
- C. All participants, except the initiator, must click on the Join button in the chat view.
- D. Participants automatically placed in the video chat when clicking on the chat room.
Correct Answer: A 🗳️
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