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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuring Mobility | 10% | - Enable mobile workflows and sign-off processes - Configure Field Service mobile app settings - Distinguish mobile app capabilities |
| Managing Scheduling and Optimization | 28% | - Manage service appointment lifecycle and assignment - Use dispatcher console and scheduling tools - Set up operating hours and availability - Configure scheduling policies and optimization rules |
| Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
| Managing Inventory | 8% | - Manage products, consumption, and returns - Select inventory and price book models |
| Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Managing Work Orders | 23% | - Relate work orders, service appointments, and products - Configure work order processes, types, and parameters - Manage work order lifecycle, line items, and milestones |
| Managing Resources | 16% | - Set up and manage crews and resource types - Configure service territories and membership - Understand license types and deployment - Manage time sheets, operating hours, and skills |
| Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
Salesforce Certified Field Service Consultant Sample Questions:
1. Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.
How should the consultant configure this?
A) Creak the products as serialized inventory and the installation kits as unsterilizedinventory.
B) Create the products and the installation kits as a singleserialized product.
C) Create the products and the installation kits as unsterilized inventory.
D) Create the products and the installation kits as serialized inventory.
2. Universal Containers is deploying Field ServiceLightning in Europe, where pricing varies by country.
What Price Book structure is recommended?
A) Utilize a custom Price Book with pricing rules applied.
B) Utilize a standard Price Book specific to each country.
C) Utilize a custom Price Book specific to each country.
D) Utilize the standard Price Book with pricing rules applied.
3. Universal containers has a large volumeof cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.
A) Re-use the existing Work Order for the follow-up.
B) Change the Work Order with a status of "New."
C) Change the Work Order with a closed status of "Cancelled."
D) Create a child Work Order for the follow-up Work Order.
4. Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers
A) Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
B) Leverage the Match Skills Work Rule when scheduling appointments.
C) a Create Skills that relate to qualifications from theSkills tab and assign them to a Service Resource.
D) Leverage the Match Skills Scheduling Policy when scheduling appointments.
5. Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?
A) create a custom visual force page and add an external link in the field servicelightning mobile app to view the page in the mobile browser.
B) create a custom lightning component that displays work order progress and deploy itto technicians through the field lightning mobile app.
C) add the work orderline items related list of the work order page layout and assign thelayout to the technician 's profile.
D) create a report chart that summarizes work order line items and add a link to theservice appointment layout.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A,C | Question # 4 Answer: B,C | Question # 5 Answer: B |
