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EXIN EX0-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| The Service Lifecycle | - Service Design
|
| Key ITIL Concepts and Terminology | - Service providers, customers and users - Governance and control concepts - Processes, functions and roles - Utility and warranty |
| Introduction to IT Service Management | - The concept of good practice - The ITIL framework and service management approach - IT service management processes, functions, roles and responsibilities |
EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
Question 1
Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?
A. Service catalogue management
B. Event management
C. Problem management
D. Service asset and configuration management
Question 2
Which one of the following functions would be responsible for the management of a data centre?
A. Facilities management
B. Application management
C. Technical management
D. Service desk
Question 3
Which one of the following is the BEST description of a relationship in service asset and configuration management?
A. Defines which software should be installed on a particular piece of hardware
B. Defines how version numbers should be used in a release
C. Describes how the configuration items (CIs) work together to deliver the services
D. Describes the topography of the hardware
Question 4
In which core UIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?
A. Service strategy
B. Service operation
C. Service design
D. Service transition
Question 5
Which one of the following is NOT an objective of problem management?
A. Preventing problems and resulting incidents from happening
B. Restoring normal service operation as quickly as possible
C. Minimizing the impact of incidents that cannot be prevented
D. Eliminating recurring incidents
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: C | Question 5 Answer: B |
