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IBM C9020-971 Exam Syllabus Topics:

Section	Objectives
Topic 1: Storage Administration and Management	- Volume provisioning and configuration - Capacity planning and optimization - Storage monitoring and performance management
Topic 2: Data Protection and Availability	- Replication technologies - High availability and disaster recovery - Backup and restore concepts
Topic 3: Storage Fundamentals	- RAID concepts and data protection mechanisms - Basic storage concepts (block, file, object) - Storage architectures and tiers
Topic 4: SAN and Networked Storage	- iSCSI and IP-based storage networking - Zoning, masking, and connectivity - Fibre Channel SAN concepts
Topic 5: Troubleshooting and Support	- Performance troubleshooting - Log analysis and problem determination - Common storage issues and diagnostics
Topic 6: IBM Storage Solutions Overview	- Enterprise storage system components - IBM storage product portfolio overview

IBM Enterprise Storage Technical Support Sample Questions:

Question #1

Which IBM storage offering enables the analytics engine with MicroLatency to more rapidly process data for insight?

A. IBM FlashSystem
B. IBM Spectrum Scale
C. Flexible Storage
D. Real-time Compression

Answer: C

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Question #2

A customer has asked an IBM technical specialist about growth in I/O on its existing system. The specialist generated the following table:

Which tool was used to produce this table?

A. Storage Tier Advisor Tool
B. Batch Magic
C. ProtecTIER Planner
D. Disk Magic

Answer: B

Question #3

A customer is considering a storage consolidation project.
Which tool should you use to help the customer understand that the IBM solution will be more cost-effective than the competitors?

A. IBM CompleteCenter
B. IBM Systems Consolidation Evaluation Tool
C. IBM System Storage Interoperation Center
D. IBM ATS Server Consolidation Monitor

Answer: A

Question #4

Which product enables a single point-of-control for multiple storage resources to help support improved business application availability and greater resource utilization?