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IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. A development team is preparing Playback 2. The Playback includes system integrations. When preparing for a playback, what should the program manager do? Advise the development team to:

A) warn stakeholders with possible technical problems in advance.
B) postpone the playback if a technical problem is found.
C) create a script and practice the playback.
D) use power point slides with screenshots.

2. A program manager is planning a project after Playback 0 with a customer. The first proposed plan includes releasing the process with no integrations to external systems. In this plan the process participants will key in data into the process application manually for the first release. The customer replies that this is not a good solution because the integrations are required. The customer proposes a second plan where all the integrations are built for the first release and it will take nearly 3 times as long to deliver with a duration of 9 months. After discussing the pros and cons of the different approaches the customer states that the plan with integrations will be less work and cost overall because they know that they will eventually build all the integrations. How should the program manager respond?

A) Accept the second plan because it will lock the customer into a much longer implementation during which the program manager can push for shorter releases.
B) Continue to support the first plan because it gives the process participants the ability to work with the data first hand and greatly reduce the user acceptance testing.
C) Continue to support the first plan because partial solutions that bring about an earlier release will often demonstrate that the full scope of initial planned integrations are not required.
D) Accept the customer's proposed plan as the customer has confirmed that the integrations will eventually be implemented. The program manager will document the integration risks.

3. A BPM program manager uses an agile playback methodology. Which one of the following is a bad practice for playback?

A) Scheduling playbacks every four to six weeks.
B) Demonstrating the flow with powerpoint and screenshots.
C) Having SMEs perform activities in the process portal.
D) Having the Process Owner lead the playback.

4. What is SIPOC Analysis?

A) Streamlining, Identification, Performance, Optimization, Continuity
B) Simple Identification for Performance Optimization and Continuous Analysis
C) Stated Improvement Plan for Optimization of Code
D) Suppliers, Inputs, Process, Outputs, and Customers

Solutions: