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BlackBerry 10 Support Specialist Sample Questions:

1. Where can 'new email' notifications be configured?

A) Options -> Notification -> Messages
B) BlackBerry Hub -> Advanced -> Notifications -> Messages
C) BlackBerry Hub -> Notifications -> Messages
D) Settings -> Notification -> Messages

2. A user can download some applications over mobile, but not all. Why is the user having this issue?

A) Mobile network is disabled
B) Application is over 25MB
C) Use Wi-Fi' is enabled
D) Application is over 50MB

3. What is the difference between activating a Microsoft Exchange ActiveSync account and a Work Account?

A) Using the "Work Account" option adds an email account that is only active while in the office.
B) Work Account is only used with extra security such as S/MIME and PGP.
C) Work Account is for use with device provisioning through BlackBerry Mobile Fusion products in order to separate the personal and work accounts on a user' s device.
D) Work Account connects to the Microsoft Exchange through MAPI.

4. What desktop client allows for backup and restore of a BlackBerry 10 (BB10) device?

A) BlackBerry Administration Service client, Devices>connected devices>Backup
B) BlackBerry Desktop Manager
C) From the BlackBerry 10 home screen >Setup>Device Switch>transfer BlackBerry data to media card
D) BlackBerry Link

5. Which of the following is not available under Manage Devices on the BlackBerry Protect portal?

A) Backup Device
B) View Location
C) Play Sound
D) Wipe Device

Solutions: