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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Collaboration with Stakeholders | 23% | - Bridge gaps between business and technical teams - Select appropriate communication and analysis techniques - Identify stakeholders and build effective relationships - Plan discovery activities based on stakeholder groups |
| Topic 2: Development Support and User Acceptance | 12% | - Define and plan user acceptance testing - Document lessons learned and feedback - Support development teams with clarification - Evaluate test results and confirm solution meets requirements |
| Topic 3: User Stories and Acceptance Criteria | 18% | - Manage and maintain user story documentation - Define components of a well-formed user story - Write clear, testable acceptance criteria |
| Topic 4: Requirements Gathering and Management | 18% | - Engage stakeholders to elicit, validate, and prioritize requirements - Distinguish between scope, requirements, and user stories - Document and maintain requirements in version control |
| Topic 5: Business Process Mapping and Optimization | 12% | - Design optimized processes aligned with Salesforce - Map existing business processes - Validate process designs with stakeholders - Identify improvement opportunities |
| Topic 6: Customer Discovery | 17% | - Analyze environment and identify constraints/opportunities - Assess current state of Salesforce usage - Align Salesforce capabilities with business needs - Understand role of Business Analyst in implementation lifecycle - Identify business goals, strategies, and challenges |
Salesforce Certified Business Analyst Sample Questions:
1. Cloud Kicks leadership wants to improve the new customer onboarding experience. There are a number of complex handoffs between teams. Service managers have been tasked with working with the operating team to improve the handoff between salesforce and internal systems. The business (BA) wants to break down the onboarding processing and sub-processes into simpler steps.
What should the BA create to engage stakeholders?
A) Value Stream Map
B) Capability Model
C) Universal Process Notation
2. An executive stakeholder at Northern Trail Outfitters (NTO) wants to explore automating NTO's Quote-to- Cash process and has asked the business analyst (BA) to pull together some high-level information on possible solutions.
Which type of document should the BA present to the stakeholders?
A) A SIPOC (Support inputs, Process, Outputs, and Customers) map outlining the Quote-to-Cash process
B) A business process map detailing the existing step-by-step Quote-to-Cash process
C) A capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products
3. As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how Salesforce was implemented.
What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?
A) Reports and Dashboards
B) Setup Audit Trail
C) Salesforce Optimizer
4. Which users will be able to reset a Single Sign-On User Password?
A) Users above the SSO user in the role hierarchy.
B) The SSO Manager
C) Only the Admin
D) Admin and Users with the right permission sets.
5. Cloud Kicks is planning to create a new Service Cloud console app for its services team to resolve issues with delayed shipments to customers. The business analyst (BA) wrote the user stories based on a written list of requirements provided by the manager of the services team. Upon stakeholder review with the entire services team, many of the user stories were rejected and the BA had to revise them.
When the BA wrote the initial user stories, what was the likely cause of the issue?
A) The project team failed to discuss the user stories as a group.
B) The user stories focused on well-defined personas.
C) The acceptance criteria of the user stories were too specific.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |
