Nortel 920-167 : NCSS-Contact Center RIS.6.0 Application Developer

920-167 real exams

Exam Code: 920-167

Exam Name: NCSS-Contact Center RIS.6.0 Application Developer

Updated: Aug 21, 2026

Q & A: 60 Questions and Answers

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Nortel 920-167 Exam Syllabus Topics:

SectionObjectives
Topic 1: Communication Control and APIs- Programming interfaces
  • 1. Call event handling
  • 2. Communication Control Toolkit APIs
  • 3. Session and connection management
Topic 2: Deployment and Maintenance- Application deployment
  • 1. Installation and configuration
  • 2. Version management
  • 3. Troubleshooting and maintenance
Topic 3: Security and Administration- Application security
  • 1. Authentication and authorization
  • 2. Operational administration considerations
  • 3. User permissions and access control
Topic 4: Data Integration- External system connectivity
  • 1. CRM and business application integration
  • 2. Data exchange mechanisms
  • 3. Database integration
Topic 5: Application Development Fundamentals- Development framework
  • 1. Application lifecycle
  • 2. Development environment configuration
  • 3. Development best practices
Topic 6: Call Processing Applications- Call flow development
  • 1. Screen pop and desktop integration
  • 2. Inbound and outbound call processing
  • 3. Call routing logic implementation
Topic 7: Testing and Debugging- Application validation
  • 1. Performance verification
  • 2. Debugging development issues
  • 3. Functional testing
Topic 8: Contact Center RIS.6.0 Architecture- System architecture and components
  • 1. Server and client components
  • 2. Contact Center RIS.6.0 platform overview
  • 3. Application integration architecture

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