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Avaya Oceana® Solution Support Sample Questions:

1. For providing a treatment similar to an Experience Portal, which VON is required in Communication Manager?

A) Transfer VDN
B) Ingress VDN
C) Self Service VDN
D) Routing VDN

2. Under the Avaya Aura Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?

A) It can be set to a Routing VDN number.
B) It can be set to a Default VDN number to be used when Avaya Oceana is unavailable.
C) It can be set to an alternative Ingress VDN number when the standard Ingress VDN is unavailable.
D) It can be set to a RONA VDN number.

3. Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

A) /var/log/Avaya/services/CallServerConnector
B) /var/log/Avaya/dcm/pu/CallServerConnector
C) /var/log/Avaya/dcm/pu/AgentControllerService
D) /var/log/Avaya/services/CustomerControllerService

4. During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?

A) Omni channel Database
B) Agent Controller
C) Email Service
D) UCM Spaces

5. When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

A) Verify If you can launch the Omnichannel Administration Utility successfully.
B) Check if you get a PING response from Avaya Control Manager Server from Web Server.
C) Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center
D) Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration

Solutions: