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Avaya 72201X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Messaging and Unified Communications | - Voicemail and messaging integration - UC application integration concepts |
| Topic 2: System Manager | - Security and user provisioning - System configuration and management |
| Topic 3: Communication Manager | - User administration and endpoints - Call routing and feature configuration |
| Topic 4: Avaya Aura Core Architecture | - System architecture and components overview - Core services and communication flows |
| Topic 5: Session Manager | - SIP routing and session handling - Integration with enterprise telephony services |
| Topic 6: Troubleshooting and Maintenance | - System monitoring and performance analysis - Fault isolation and diagnostic tools |
Avaya Aura® Core Components Support Certified Sample Questions:
1. Which three statements regarding Full and Half call model processing are true? (Choose three.)
A) Avaya Aura Session Manager (SM) always performs Half call model processing.
B) CM performs Full call model processing when it acts as a SIP registrar.
C) Avaya Aura Session Manager (SM) always performs Full call model processing.
D) Avaya Aura Communication Manager (CM) configured as an Evolution Server performs Full call model processing.
E) CM performs Half call model processing when it acts as a SIP user agent.
F) Avaya Aura Communication Manager (CM) configured as a Feature Server performs Full call model processing.
2. What is the name of the packet capturing utility embedded in most Linux Servers, including Avaya Aura Communication Manager (CM)?
A) pcap
B) cshark
C) tshark
D) wshark
E) snort
3. What information can be found when viewing the Monitoring > Active Sessions page on an Avaya Aura Media Server? (Choose three.)
A) Element status
B) QOS Analytics
C) Caller ID
D) Caller location
E) Utilized Code
F) Destination IP address
4. A customer wants to implement CAC Sharing between the Session Manager (SM) in Main office and Communication Manager located in a branch location. What are the steps involved in implementing CAC Sharing?
A) Configure Network Regions and Network Regions Group in Communication Manager, assign Bandwidth limits to the Entity Link, enable Shared Bandwidth Management for CM SIP entity in Session Manager.
B) Configure Network Regions and Network Regions Group in Communication Manager, assign Bandwidth limits to the location, enable Shared Bandwidth Management for CM SIP entity in Session Manager.
C) Configure Network Regions and Network Regions Group in Communication Manager, enable Shared Bandwidth Management, assign Bandwidth limits to the location, enable Shared Bandwidth Management for CM SIP entity in Session Manager.
D) Configure Network Regions and Shared Bandwidth Management Groups in Communication Manager, assign Bandwidth limits to the location, enable Shared Bandwidth Management for CM SIP entity in Session Manager.
E) Configure Network Regions and Shared Bandwidth Management Groups in Communication Manager, enable Shared Bandwidth Management, assign Bandwidth limits to the location, enable Shared Bandwidth Management for Network Region SIP entity in Session Manager.
5. What documents are expected to be filled out by customers/partners before contacting support in Avaya's Diagnostic Methodology program?
A) Problem Clarification
B) Knowledge Management
C) Details/Findings
D) Cause
E) Problem Statement
F) Troubleshooting steps taken
Solutions:
| Question # 1 Answer: A,E,F | Question # 2 Answer: C | Question # 3 Answer: A,B,E | Question # 4 Answer: C | Question # 5 Answer: A,B,E |






