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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You have Installed Avaya Contact Center Control Manager (ACCCM) and you need to synchronize with the Communication Manager (CM) for the first time.
Which statement is true regarding the Synchronizer?

A) The synchronizer can be used for initial data migration only.
B) Only the initial synchronization will be done from the Synchronizer windows application.
C) Only the initial synchronization will be done through the Web interface.
D) The Synchronizer can only be used as a sync service that synchronizes information on a daily basis.

2. Which three layers does the Basic Environment of Avaya Contact Center Control Manager (ACCCM) consist? (Choose three.)

A) Synchronization Server
B) ACCCM Web Portal
C) Import Server
D) Database Server
E) Application Server

3. You have been asked to configure the Avaya Contact Center Control Manager (ACCCM) server to integrate with Avaya Call Recorder. You have completed the configuration and you are trying to add a Recorded Extension-Conferenced to Avaya Call Recorded. ACCCM is giving the below message when you save the extension:
WFO: Object reference not set to an instance of an object. WFO: Error saving CSCM Recorder item (Extension) number = 1000001) to CSCM serve http://l35.122.17.185:8080.
Which two statements describe the causes of this problem? (Choose two.)

A) The web service userpassword was not configured correctly.
B) The database passwordwas notentered correctly.
C) The CallRecorded wasnot added to the location.
D) The databaseusername was not configured correctly.

4. The customer will be using Avaya Contact Center Control Manager (ACCCM) to manage their Avaya Call Recording server. Which three pieces of information must you have to configure the connector? (Choose three.)

A) Call RecorderWeb Service URL
B) Version Number
C) Web Service Username
D) Database Login ID
E) Database Name

5. You are unable to connect Avaya Contact Center Control Manager (ACCCM) to the Call Management System (CMS). Which ACCCM Windows service needs to be running?

A) Schedule Server
B) Nav360 Import Service
C) Synchronization Server
D) ProvisioningServer

Solutions: